What are the responsibilities and job description for the Technical Support Executive position at W2C2C?
Company Description
At W2C2C, we provide comprehensive online job services to help students, fresh graduates, and experienced professionals connect with top employers and recruiters. Our platform offers thousands of job openings tailored to your skills and experience. With access to over 22,000 registered companies and support for various job types including 1099, W2, and C2C, we cater to all job seekers. Our user-friendly job portal allows for seamless job search, application, and tracking. We also offer free resume submission and support to both freshers and experienced professionals.
Role Description
We have a urgent opening for Technical Support executive at Atlanta, GA with Cybage (onsite).
JD:
Key Responsibilities:
• Provide on-site technical support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking.
• Support and maintain Active Directory, user accounts, and access management.
• Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira).
• Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/GCP) or data center operations.
• Perform routine system checks, patching, and updates on client systems.
• Support audio-visual and conference room equipment for meetings.
• Document troubleshooting steps, resolutions, and create knowledge base articles.
• Assist in hardware/software rollouts, upgrades, and migrations.
• Provide VIP/end-user support for leadership and senior executives.
• Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues.
Required Skills & Qualifications:
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• 3–6 years of experience in IT support or onsite technical support roles.
• Strong knowledge of Windows/Linux/Mac OS environments.
• Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Customer-oriented mindset with a focus on timely resolution