This position is located in the Student Success Advisor (SSA) office on the lower level of Woodruff Hall. Students will greet people coming into the space, direct people to the appropriate offices, support staff members with projects, and help support students looking to fill out online forms, navigate the Portal for things like the add/drop form, assist students looking for materials or resources, and offer basic guidance in what an SSA can do for them. Customer service is key in this role and a person who is friendly and willing to jump in and help anyone. Good GPA. Customer service experience. Ability to successfully navigate the VSC Portal and Canvas. Attention to details. Willingness to work during the busy times including mornings and lunch.
Essential Duties:
• Connect students to other departments or resources as necessary (ie: Career Development, Academic Support, Student Financial Support Services, Wellness & Counseling, Residential Life, International Student Support, etc.)
• Work closely with the Student Support Advisors to provide assistance in projects
• Assist students with general Portal, Canvas, and exploration platforms
• Demonstrate inclusivity and provide excellent customer service in all modalities
Knowledge, Skills, and Abilities:
• Understanding the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion
• Excellent interpersonal and communication skills, accountable and follows-through, attention to detail
• Proficiency in technologies such as Self-Service, Canvas, Microsoft products, etc.
• Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate
• Ability to work during busy office hour times and some off-hour events
Understanding the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion • Excellent interpersonal and communication skills, accountable and follows-through, attention to detail • Proficiency in technologies such as Self-Service, Canvas, Microsoft products, etc. • Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate • Ability to work during busy office hour times and some off-hour events
This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.
Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS strongly encourages applications from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact our HR office for assistance with accommodations at humanresources@vermontstate.edu.
