What are the responsibilities and job description for the Student Success Advising Support Specialist-Student Employment (Workstudy Eligibility Preferred) position at VTSU?
This position is located in the Student Success Advisor (SSA) offices on Williston and Randolph campuses. Students will serve two primary roles: public relations and marketing. The ability to connect with students in a friendly and helpful way is key to the public relations portion. This will include tabling opportunities and hosting program events. The marketing portion of the position is specific to assisting Advising to develop positive, informative, and relatable marketing of the team and the Advising resource. Some hours of the job require physical presence (tabling, postering, student engagement) and others can be done off-site (marketing piece development). These hours will be negotiated with Advising staff. Good GPA. Customer service experience. Graphic design. Ability to successfully navigate the VSC Portal and Canvas. Attention to details. Willingness to work during the busy times including mornings and lunch.
Connect students to other departments or resources as necessary (ie: Career Development, Academic Support, Student Financial Support Services, Wellness & Counseling, Residential Life, International Student Support, etc.)
Ability to communicate the offerings of Advising knowledgeably. Working knowledge of other Student Success Departments.
Ability to create marketing pieces utilizing VTSU logo, colors, brand, etc.
Work closely with the Student Support Advisors to provide assistance in project.
Assist students with general Portal, Canvas, and exploration platform.
Demonstrate inclusivity and provide excellent customer service in all modalities.
Qualifications:
• Understanding the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion
• Excellent interpersonal and communication skills, accountable and follows-through, attention to detail
• Proficiency in technologies such as Self-Service, Canvas, Microsoft products, Canva, Graphic Design software, etc.
• Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate
• Ability to work during busy office hour times and some off-hour events
This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.
Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS strongly encourages applications from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact our HR office for assistance with accommodations at humanresources@vermontstate.edu.