International Customer Service Specialist

About Us:

Voluspa unveils scents that surprise, delivered with visual delight— an intersection of luxury home fragrances and artistic elements of home décor that inspire fans to spark their self-expression. Founded in 1999, Voluspa is an industry-leading luxury home fragrance brand that designs, markets, and manufactures our products in-house, and distributes them worldwide.

About our Culture:

Voluspa attracts the most talented, innovative, and creative minds in the luxury goods industry. We offer a collaborative and family-oriented environment, uncapped growth possibilities, and lucrative benefits focusing on the well-being of every employee.

Your Impact:

The International Customer Service Specialist is responsible for providing our customers with exceptional experience across all touchpoints. Their efforts should delightVoluspa’s customers and build upon loyalty and lifetime relationship with the brand.

Your Focus:

• Serve as the initial point of contact and a primary resource for our international customers by demonstrating strong knowledge of product, pricing, and shipping policies.
• Results Oriented analysis of all customer touchpoints, providing ongoing feedback to drive process, policy, and product enhancements.
• Act as the main liaison with the warehouse and shipping teams to ensure the smooth and timely processing of international orders.
• Assist in overseeing B2B platform for product presentation and maintaining a seamless navigation and search experience on the platform.
• Report and monitor all open orders withing the territory, payment processing, and logistics to ensure order shipment is within a timely manner.
• Provide positiveinteractions with customers about new productsand current or upcoming promotions.
• Provide account support that relates to discrepancies, shipment issues, or product defects and damages.
• Support cross-functional collaboration with Marketing and Sales teams to ensure that customers are receiving pricing and product assets seasonally.
• Support the strategies developedto drive overallsales, digital roadmap,and achieve company goals.

Learning & Certifications:

• BS in Business or related field preferred

Skills & Experience:

• Experience in customer service.
• Highly motivatedto satisfy and connect with customers.
• Excellent writtencommunication skills.
• Excellent verbal communication and phone étiquette.
• Strong organizational skills and the ability to multitask.
• Proficient with MS officeapplications.
• Experience in Customer Service in Consumer Goods a Plus.
• NetSuite experience preferred.
• Results orientedself-starter with proventrack record.
• Great with time management and keeping a strong attention to detail.
• A team player who works well with others to get the job done.

Compensation:

• Dependent on experience.

Perks & Benefits:

• Comprehensive medical, dental, vision, and voluntary coverage to keep you healthy.
• 401k retirement plan with company matching to help you build long-term financial security.
• Generous vacation and holiday policies so you can rest, reset, and enjoy your life outside work.
• Access to wellness programs and gym or fitness reimbursements.
• Exclusive employee discounts on products so you can bring the brand you love into your home and experience it firsthand.
• Learning programs, workshops, and tuition reimbursement opportunities.
• Team-building events, social gatherings, and retreats to connect, unwind, and have fun together.