Customer Support Specialist

JSG is hiring a Customer Service Specialist - Aerospace for our client in Irvine, CA.

Pay rate: $23-$26

Job Duties

• Following established procedures, perform a variety of Back Office administrative responsibilities.
• Administers and process customer purchase orders by reviewing Customer Service Administrators’ flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues.
• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.
• Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review
• Coordinates with various functions of the company (e.g. Customer Service Administrators, quality, shipping/receiving, accounting, Account Managers, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead?time.
• Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.
• Manages customer portals, including downloading purchase orders, updating purchase order status, and expedite requests
• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others
• Communicate potentially negative situations to management in a constructive manner.
• Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
• Ability to accurately type 55 wpm, where applicable. Personal computer skills required.
• Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities
• High School diploma or education certificate in applicable functional area preferred.
• MSS and SAP knowledge is preferred.
  
  

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JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.