Demo

Peer Support Specialist

Volunteers of America Upstate NY
Rochester, NY Full Time
POSTED ON 3/22/2026
AVAILABLE BEFORE 4/21/2026

Make a difference in a family's life!

Volunteers of America Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Job Title: Family Shelter Peer Support Specialist

Location: Volunteers of America of Upstate NY 

Job Type: Full-Time, Non-Exempt  

Hours: 11 AM - 7 PM

Pay Range: $21-22 hourly

Position Overview:

Volunteers of America of Upstate NY seeks a dedicated and compassionate Family Shelter Peer Support Specialist. This position is designed for individuals with lived experience of homelessness who are passionate about supporting and empowering families in need. The ideal candidate will provide peer support, facilitate programming, and advocate for homeless families in a safe and nurturing environment.

 

Key Responsibilities:

Peer Support: Utilize personal experience of homelessness to build rapport and trust with families. Offer emotional support, guidance, and encouragement to help families navigate challenges.

Skill Development: Teach essential life skills and coping strategies to families, including budgeting, job searching, communication, and parenting.

One-on-One Sessions: Regularly meet with families to assess their needs, set goals, and provide personalized support.

Programming:  Develop and implement engaging group activities and workshops that foster community building, skill development, and resilience among families.

Advocacy: Serve as an advocate for families, connecting them to resources, services, and community support systems. Actively work to identify barriers to housing and support families in overcoming these challenges.

Collaboration: Work closely with shelter staff, social workers, and community organizations to ensure comprehensive support for families.

Documentation: Maintain accurate records of interactions, progress, and relevant incidents to inform program development and improve services.

Qualifications:

Lived Experience: Must have personal experience with homelessness and a strong desire to help others in similar situations.

Communication Skills: Excellent verbal and written communication skills, with the ability to relate to diverse populations.

Empathy and Compassion: A genuine understanding of the challenges homeless families face and a commitment to fostering a supportive environment.

Organizational Skills: Strong organizational abilities to manage multiple tasks and responsibilities effectively.

Team Player: Ability to work collaboratively with staff and external partners while working independently.

Background Check: Must be willing to undergo a background check as agency policies require.

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- Paid time off and holidays

- Opportunities for professional development and training

If you are passionate about making a difference in the lives of homeless families and have the lived experience to inspire change, we encourage you to apply for this rewarding position. Join us in our mission to empower individuals and families toward a stable and hopeful future.

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and motivation for applying to VOAUPNY.org. 

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Salary : $18 - $22

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Volunteers of America Upstate NY

  • Volunteers of America Upstate NY Rochester, NY
  • Make a difference in a family’s life! Volunteers of America Upstate New York continuum of residential programs offer homeless & low-income individuals and ... more
  • 14 Days Ago

  • Volunteers of America Upstate NY Rochester, NY
  • Make a difference in a family's life! Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals an... more
  • 2 Days Ago

  • Volunteers of America Upstate NY Rochester, NY
  • Make a difference in a family's life! Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals an... more
  • 2 Days Ago

  • Volunteers of America Upstate NY Rochester, NY
  • Make a difference in a family’s life! Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals an... more
  • 3 Days Ago


Not the job you're looking for? Here are some other Peer Support Specialist jobs in the Rochester, NY area that may be a better fit.

  • Thrive Peer Service York, NY
  • Role De scription This is a full-time on-site role located in the New York City Metropolitan Area. The Peer Support team member will provide assistance and... more
  • 1 Month Ago

  • Horizon Peers Penn, NY
  • Seeking a compassionate Peer Support Specialist to provide mutual support and guidance to individuals facing challenges. The ideal candidate will use perso... more
  • 28 Days Ago

AI Assistant is available now!

Feel free to start your new journey!