Part-Time Case Manager - PRD

Make a difference in a family's life!

Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Part Time Case Manager – PRD Program

POSITION SUMMARY

The Case Manager (Part-Time, PSH Scattered Site) is responsible for providing case management services and housing stability support to participants enrolled in a Permanent Supportive Housing program. This position functions in both a caseload-based and flexible support capacity, as assigned by the Program Manager, to ensure continuity of services, participant engagement, and program coverage.

The Case Manager is responsible for assisting participants in maintaining stable housing, promoting self-sufficiency, and facilitating access to community-based supports and services. Assignments may vary based on program needs, participant acuity, and operational priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Participant Engagement and Support

• Conduct scheduled and unscheduled home visits and community-based contacts with participants residing in scattered-site housing.
• Establish and maintain professional, supportive, and person-centered relationships with participants.
• Promote housing retention and independent living skills development.
• Support participants in maintaining compliance with program participation requirements, including appointments and service engagement.

2. Housing Stability Services

• Provide support related to lease compliance, tenancy obligations, and housing retention.
• Assist participants in addressing housing-related issues, including rent arrears, maintenance concerns, and landlord communication.
• Provide coaching and intervention strategies to support successful tenancy.

3. Case Management and Service Coordination

• Carry a caseload when assigned or provide case coverage as directed by the Program Manager.
• Develop, implement, and update individualized service plans in accordance with program requirements.
• Complete timely and accurate case notes, assessments, and documentation.
• Coordinate referrals and linkages to community resources, including behavioral health, healthcare, employment, education, and entitlement programs.
• Collaborate with landlords, service providers, and other stakeholders to support participant outcomes.

4. Flexible Program Support Duties

• Provide coverage and support across the PSH program as directed by the Program Manager.
• Assist with participant outreach, engagement efforts, and follow-up activities.
• Support program operations, including unit tracking, inspections, and administrative tasks as assigned.
• Participate in team meetings, supervision, and case conferencing sessions.

5. Documentation and Compliance

• Maintain accurate, complete, and timely documentation in HMIS and/or agency-designated systems.
• Ensure compliance with all agency, local, state, and federal program requirements, including funder expectations.
• Support data integrity and reporting requirements as assigned.

MINIMUM QUALIFICATIONS

• Associate’s degree in Human Services, Social Work, Psychology, or related field preferred; or equivalent combination of education and relevant experience.
• Prior experience working with individuals experiencing homelessness, mental illness, substance use disorders, or other barriers to housing stability preferred.
• Demonstrated ability to provide strengths-based, trauma-informed, and culturally responsive services.
• Strong organizational skills with the ability to manage competing priorities and shifting assignments.
• Ability to work independently in community-based settings with minimal supervision.
• Valid driver’s license and reliable transportation preferred.

WORK ENVIRONMENT AND CONDITIONS

• Community-based position requiring travel to scattered-site housing locations.
• Combination of field work, office work, and remote documentation.
• May require occasional evening or adjusted work hours based on program needs.

CORE COMPETENCIES

• Housing First principles
• Trauma-informed care practices
• Harm reduction approach
• Cultural humility and person-centered service delivery
• Effective communication and documentation
• Flexibility and adaptability in dynamic service environments

POSITION DESIGNATION NOTES

This position is designed to provide both caseload-based case management services and flexible program support within a scattered-site Permanent Supportive Housing program. Work assignments are determined by the Program Manager based on programmatic need, participant acuity, and staffing coverage requirements.

EDUCATION & QUALIFICATION REQUIREMENTS:

• Associates Degree in Human Services or related field with relevant work or life experience preferred. 
• Clean NYS Driver’s License
• Strong organizational skills
• Strong working knowledge of Microsoft Office software
• Flexibility required to respond to emergency client needs.

VOA provides comprehensive benefits for eligible employees including:

• Competitive Pay
• Paid Time Off, including 3 weeks vacation, 8 sick days, 12 paid holidays
• Health, Dental, Vision Insurance
• Company Paid Life & LTD Insurance
• 403(b) match up to 2%, & more!

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Salary : $24 - $26