Program Manager

Come join our life-changing team building hope, resilience and well-being as a Program Manager!

Shift Details: Full-time - 40 hours/week

Compensation: $58,000 - $62,500 annual salary

Location: 311 University Ave NE, Suite 101, Minneapolis, MN 55413

About the job:

The Social Services Program Manager is responsible for leading and supervising a team of service provider professionals in the Minneapolis Public Housing Older Adult Highrises. This role involves managing the development and implementation of comprehensive resident services programs, ensuring the team's effectiveness in delivering quality resident services, and maintaining a supportive and collaborative work environment. This position focuses on enhancing the overall well-being and stability of residents by addressing their unique needs and fostering a sense of community.

The position has four to six direct reports.

Essentials:

Team Leadership

• Provide leadership and direction to a team of resident service coordinators and support staff.
• Foster a positive and collaborative team culture, promoting open communication and professional development.

Program Development and Implementation

• Collaborate with team members to develop and implement resident services programs that address the diverse needs of older adults.
• Ensure that services are aligned with the overall mission and goals of the housing project.
• Supervision and Training
• Supervise and mentor team members, providing guidance on care coordination, service planning, and crisis intervention
• Conduct regular team meetings, training sessions, and performance evaluations.

Needs Assessment and Case Management

• Manage the team's efforts in conducting thorough needs assessments for older adults and developing individualized service plans.
• Ensure high-quality case management services from a Housing First perspective.

Collaboration with External Partners

• Establish and maintain effective partnerships with external service providers, agencies, and community resources.
• Facilitate regular coordination meetings to enhance collaboration and resource-sharing.
• Monitor the delivery of support services.

Community Building and Events

• Support the team in organizing community-building events, support groups, and educational workshops for residents.
• Encourage team members to actively engage with residents and create a sense of community within the housing project, as well as coordinating community resources.
• Assisting residents with building informal support networks with other residents, families, and friends.

Data Management and Reporting

• Supervise the collection and analysis of data related to resident outcomes and program effectiveness.
• Ensure accurate and timely reporting to internal and external stakeholders.

Advocacy and Policy Compliance

• Advocate on behalf of residents and the team to ensure access to necessary services and resources
• Stay informed about relevant policies and regulations, ensuring program compliance

Job Highlights:

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• HSA & FSA Programs
• Employer Paid Life Insurance & Long-Term Disability
• Quality training, continuing career education and leadership programs
• Paid Time Off (Vacation, Holiday & Sick Days)

Required Qualifications:

• Bachelor's degree in social work, psychology, public health, or a related field (Master's degree preferred)
• Minimum of 3 years of progressive experience in affordable housing and resident services and/or permanent supportive housing within a nonprofit setting.
• Strong leadership, team building, and communication skills
• In-depth knowledge of trauma-informed care, culturally competent practices, and older adult support services.
• Ability to navigate and collaborate with diverse stakeholders, including government agencies and community organizations.
• Expertise in affordable housing regulations and compliance, fair housing practices, and a demonstrated commitment to DEIB.

About Us:

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.