What are the responsibilities and job description for the Program Manager - Burlington County (CV2686-219) - Safe Return Division position at Volunteers of America Delaware Valley?
Program Manager – Burlington County Shelter
Lead the floor. Keep the shelter safe. Build a strong team culture.
Volunteers of America Delaware Valley is seeking a steady, people-first Program Manager to support day-to-day operations at our Burlington County Shelter. Reporting to the Program Director, this role is part of the facility’s treatment team and provides hands-on leadership for Care Managers and assigned staff—overseeing staffing, safety, scheduling, training, and resident accountability to ensure smooth, compliant, and respectful shelter operations.
What You’ll Do
Shelters run well when leadership is consistent, calm, and accountable. In this role, you’ll protect safety, support staff performance, and ensure residents experience a structured environment where stability and next steps become possible.
EEO of "Individuals with Disabilities" and "Veteran Status"/AA
Click Here to Apply
Lead the floor. Keep the shelter safe. Build a strong team culture.
Volunteers of America Delaware Valley is seeking a steady, people-first Program Manager to support day-to-day operations at our Burlington County Shelter. Reporting to the Program Director, this role is part of the facility’s treatment team and provides hands-on leadership for Care Managers and assigned staff—overseeing staffing, safety, scheduling, training, and resident accountability to ensure smooth, compliant, and respectful shelter operations.
What You’ll Do
- Supervise Care Managers and assigned staff including recruitment support, interviewing, hiring coordination, training, evaluating, and scheduling
- Provide regular supervision sessions and complete staff performance evaluations
- Assist the Program Director with on-site training and staff development; assess training needs and ensure attendance
- Create monthly staff coverage schedules and arrange call-outs/emergency coverage as needed
- Serve in an on-call capacity—respond to pages/calls and provide emergency coverage when required
- Oversee ongoing facility safety and security, including sign-in/sign-out procedures and resident accountability
- Ensure proper orientation of new residents and staff
- Ensure fire safety compliance, schedule regular inspections, and support life-safety standards
- Support facility cleanliness and ensure adequate meals are available for clients
- Conduct or support facility contraband searches under the Director’s supervision
- Document maintenance needs and life-safety equipment issues per Central Maintenance policy
- Prepare and submit bi-weekly payroll/timekeeping and personnel actions within required timeframes
- Oversee bed arrangements for new residents and resident transfers within the shelter
- Oversee medication monitoring and documentation in the Medication Log; ensure daily shift change processes occur
- Facilitate and/or co-facilitate House Meetings
- Collaborate with outside agencies (with Director approval) to meet facility needs
- Provide direct support to the Program Director and complete other duties as assigned
- High school diploma or equivalent (minimum)
- Minimum 2 years human services experience and 2 years previous supervisory experience
- Effective written/verbal communication skills; basic computer experience preferred
- Valid driver’s license and ability to meet agency driving standards
- Ability to pass a criminal background check
- Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
- Bilingual abilities are a plus
Shelters run well when leadership is consistent, calm, and accountable. In this role, you’ll protect safety, support staff performance, and ensure residents experience a structured environment where stability and next steps become possible.
EEO of "Individuals with Disabilities" and "Veteran Status"/AA
Click Here to Apply