What are the responsibilities and job description for the Care Manager - Burlington County (CV2681-219) - Safe Return Division position at Volunteers of America Delaware Valley?
Care Manager – Burlington County Shelter
Maintain safety. Support stability. Help clients move forward.
Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily shelter operations at our Burlington County Shelter. Reporting to the Program Manager, you will be part of the facility’s treatment team and play a key role in ensuring a safe, structured, and supportive environment for clients—through accountability, routines, documentation, and consistent oversight.
What You’ll Do
A safe, well-run shelter is the foundation for progress. In this role, your steady presence, documentation, and day-to-day support help clients stay safe, meet expectations, access needed services, and move toward stability—one shift at a time.
EEO of "Individuals with Disabilities" and "Veteran Status"/AA
Click Here to Apply
Maintain safety. Support stability. Help clients move forward.
Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily shelter operations at our Burlington County Shelter. Reporting to the Program Manager, you will be part of the facility’s treatment team and play a key role in ensuring a safe, structured, and supportive environment for clients—through accountability, routines, documentation, and consistent oversight.
What You’ll Do
- Provide on-going security and oversight of the facility, including hourly rounds, head counts, and shift change handoffs
- Maintain accountability of the client population, including curfews/furlough monitoring and sign-in/sign-out procedures
- Verify and relay facility census to the funding source by required daily deadlines
- Initiate emergency follow-up when clients are late or absent without authorization
- Orient new clients to rules, intake expectations, and fire safety/emergency procedures
- Coordinate meal distribution and support resolution of meal-related issues
- Inventory client property upon entry and discharge/termination from the program
- Monitor and document client medications in the Medication Log
- Schedule/document medical appointments and notify clients of appointment details
- Ensure completion of client chores; maintain availability of cleaning supplies
- Conduct inspections and contraband searches of the facility and/or clients per policy
- Manage visitors (sign-in/sign-out with visit purpose) and log/respond to phone calls appropriately
- Complete fire drills, safety checks, and generate work orders for facility repairs as needed
- Maintain accurate daily logs and document incidents/disciplinary issues within required timeframes
- Transport/escort clients as directed; file paperwork; complete required trainings; other duties as assigned
- High school diploma/equivalent with minimum 2 years work experience in a relevant field
- Direct experience working with homeless populations and individuals with substance use and mental health issues
- Strong written/verbal communication and ability to interact appropriately with clients
- Valid driver’s license and ability to meet agency driving standards
- Ability to pass a criminal background check
- Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
- Bilingual abilities are a plus
A safe, well-run shelter is the foundation for progress. In this role, your steady presence, documentation, and day-to-day support help clients stay safe, meet expectations, access needed services, and move toward stability—one shift at a time.
EEO of "Individuals with Disabilities" and "Veteran Status"/AA
Click Here to Apply