What are the responsibilities and job description for the Call Center Triage Specialist position at Volunteer Behavioral Health Care System?
Call Center Triage Specialist - Full Time
Schedule: Sat, Sun, Mon, Tues - 12 P.M to 10 P.M
EXEMPLARY DUTIES/RESPONSIBILITIES
- Answer and respond promptly to 988 chat/text.
- Provide 988 chat/text counseling and triage needs for callers with mental health emergency by following established VBHCS and Vibrant policy and procedure.
- Knowledge of computer skills to be able to search and enter data in the Qualifacts systems and the Unified Platform.
- Coordinate dispatch of clinicians for face-to-face coverage within standards.
- Connect and refer 988 chat/text callers appropriately including but not limited to community resources, other crisis teams and law enforcement.
- Complete required trainings.
- Other duties as assigned.
EDUCATION/EXPERIENCE
A minimum Bachelor’s Degree in psychology, sociology, social work and one year’s experience.
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Do you have a bachelor’s degree in psychology, sociology, social work?
- Are you available to work Sat, Sun, Mon, Tues - 12 P.M to 10 P.M?
Education:
- Bachelor's (Required)
Experience:
- Crisis intervention: 1 year (Required)
Location:
- Cookeville, TN 38506 (Required)
Work Location: In person
Salary : $19