What are the responsibilities and job description for the Engagement and Recovery Initiative Team Care Manager position at Volunteer Behavioral Health Care System?
Engagement and Recovery Initiative Team Care Manager
Role Overview
Volunteer Behavioral Health Care System (VBHCS) is seeking an Engagement and Recovery Initiative Team Care Manager for an immediate, full-time, 100% remote position. In this role, you will be the "mortar that holds recovery together," serving as the critical first point of contact for clients entering our care.
Following the TN Health Link model, you will drive client engagement during the intake process, coordinate physical and behavioral health services, eliminate barriers to treatment compliance, and ensure a seamless transition to local community care teams.
Key Responsibilities
Engagement & Intake Duties
- First Contact & Intake Follow-Up: Conduct vital 24-hour intake follow-up calls to ensure a positive client experience. Reach out to clients referred by Engagement Therapists or Nurse Practitioners.
- Service Advocacy: Educate clients on the value of care management, individual therapy, and medication management in their recovery journey.
- Clinical Documentation: Complete DLA-20 assessments, initiate Integrated Treatment Plans (ITP), complete "Hot Sheets," and process emergency Releases of Information (ROI).
- Scheduling: Coordinate and schedule initial medical provider and therapy appointments at local centers.
Initiative & Retention Duties
- Treatment Compliance: Track scheduled therapy and medication management visits, ensuring clients have reliable transportation.
- Feedback Loop: Check in with clients regarding prescription access and therapeutic progress, providing prompt updates to doctors and therapists.
- Barrier Removal: Contact clients at least once per week (or more as requested by providers) to reinforce engagement and address social determinants of health.
- Care Transition: Actively build connections between the Recovery Initiative Team (RIT) and local care management teams, executing warm handoffs via phone or Fuze.
TN Health Link Core Activities
- Comprehensive Care Management: Build, update, and monitor person-centered care plans.
- Care Coordination: Partner with primary care providers and behavioral teams to streamline appointments.
- Referral to Social Supports: Facilitate access to food, shelter, clothing, employment, and legal resources.
- Patient and Family Support: Provide high-touch support for medication adherence and offer caregiver education.
- Transitional Care: Support clients during crisis situations and manage post-hospitalization discharge protocols.
- Health Promotion: Teach independent living skills with attainable, growth-oriented goals.
Job Qualifications
Education & Experience
- Degree Requirement: Must possess a Bachelor’s degree in a health-related behavioral science field, including:
- Counseling
- Psychology
- Social Work
- Other related behavioral sciences
Core Competencies
- Person-Centered Approach: Exceptional ability to treat consumer families with deep respect, solicit their opinions, and practice active listening.
- Team Collaboration: Strong communication skills to actively participate in staff meetings and share information swiftly across multidisciplinary medical teams.
- Technical Skills: Ability to work efficiently in a remote setting and use communication tools like Zoom.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Do you have a bachelor's degree in a health-related field of counseling, psychology, social work or other behavioral sciences?
Education:
- Bachelor's (Required)
Experience:
- Case management: 1 year (Required)
Location:
- Cookeville, TN (Required)
Work Location: Remote
Salary : $44,113 - $65,722