What are the responsibilities and job description for the IT Support Specialist (On Site) position at Voltage Energy?
IT Helpdesk Specialist
Location: Chapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid-next year)
Employment Type: Full-time, Exempt
About The Role
We’re looking for a proactive IT Support Specialist - Microsoft 365 Administration to join our IT & Security team. In this role, you’ll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.
What You’ll Do
What We’re Looking For
Location: Chapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid-next year)
Employment Type: Full-time, Exempt
About The Role
We’re looking for a proactive IT Support Specialist - Microsoft 365 Administration to join our IT & Security team. In this role, you’ll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.
What You’ll Do
- Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
- Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
- Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
- Asset Management: Track IT equipment and software licenses throughout their lifecycle.
- Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
- Additional Support: Assist with office access control systems, IP phones, and conference technology.
What We’re Looking For
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 3 years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
- Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
- Excellent communication and problem-solving skills.
- Proficiency in Chinese is a plus.
- Ability to adapt in a dynamic environment with shifting priorities.
- Reliable transportation for multi-site support.
- Ability to lift up to 20 lbs occasionally.