IT Support Specialist

Who We Are

TELUS Digital is an award-winning digital product agency driven by innovation and grounded in strategy and user-centered design. We create long-term partnerships with the world’s leading brands to design and build digital flagship products crucial to their core business. TELUS Digital is continuing to grow and thrive as the largest independent agency in the US. Some of our clients include HBO, National Geographic, Hilton, Anheuser-Busch, and PepsiCo. In the span of a few short years, TELUS Digital has grown significantly and continues to expand our infrastructure and user base. 

The Opportunity

Reporting to the IT Manager, IT Support Specialist is a role with endless opportunities to impact our teams, clients, and company. You’ll be the primary point of contact for all things IT-related in our Durham office and will closely collaborate with our IT team on a global scale.  As an integral part of the IT team, you’ll be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in the office.

 *This is not a remote position and is located in our Durham, NC office.

Responsibilities

• You’ll effectively work with technical and non-technical end-users to resolve software and hardware issues
• You’ll administer and support the latest versions of MacOS, Linux, and Windows
• You’ll manage and resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
• You’ll set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
• You’ll troubleshoot complex issues in-person and via remote access tools
• You’ll manage and purchase IT inventory and coordinate repair of a wide variety of hardware (e.g. laptops, desktops, accessories, phones)
• You’ll manage accounts across multiple office

Ideal Attributes

• You’re able to effectively communicate technical concepts to technical and non-technical end users. 
• You’re not afraid to research and seek answers to obscure issues to keep us running smoothly
• You believe in documentation and are extremely organized with an eye for detail 
• You can identify patterns and see where convention is necessary
• You use empathy to provide intuitive solutions with minimal disruption 
• You can remain calm under pressure 
• You have a tenacious approach to problem-solving and a relentless attitude toward removing obstacles 
• You’re curious to find the root cause and proactively develop permanent solutions to resolve and prevent recurring issues
• You’re a self-starter and can operate independently or with IT colleagues across offices

Qualifications

• 0-2 years of experience providing first or second-tier IT technical support
• You’re familiar with helpdesk ticketing systems (e.g. ServiceNow) 
• You have a track record of continuous learning of new technologies. 

Bonus Points

• You have experience working with a digital agency  
• Experience with 1Password or Okta
• CompTIA A

Why TELUS Digital?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why TELUS Digital strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at TELUS Digital will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

TELUS Digital celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.