Customer Service Rep

Volt is immediately hiring for 3PL Customer Service Representative – E-Commerce in Riverside, CA.As a 3PL Customer Service Representative – E-Commerce you will:Job Description:Process and track e-commerce orders through the 3PL system.Coordinate with warehouse teams to ensure timely and accurate fulfillment.Respond to inquiries via email, phone, and chat regarding order status, shipping delays, and returns.Provide proactive updates to clients and resolve complaints professionally.Schedule freight pickups and deliveries with carriers.Generate and verify shipping labels for outbound orders.Ensure compliance with carrier requirements and shipping regulations.Liaise with vendors regarding inventory, product availability, and delivery timelines.Assist with inventory adjustments and cycle counts.Maintain accurate records of inbound/outbound shipments and customer interactions.Handle return requests and process refunds according to company policy.Investigate and resolve claims for lost or damaged goods.Generate daily/weekly reports on order status and KPIs for client review.Collaborate with account managers, warehouse staff, carriers, and vendors to meet SLAs.This is a Full-Time Temp-to-Hire Opportunity 5 days a week 8 hours a day, plus overtime.The ideal candidate will have: Required Skills & Qualifications1–2 years of customer service experience, preferably in logistics or e-commerce.Strong communication (written and verbal) and problem-solving abilities.Familiarity with WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and e-commerce platforms (Shopify, Amazon, etc.).Ability to multitask in a fast-paced environment and meet deadlines.Proficient in MS Office and CRM tools.Preferred Skills & QualificationsBilingual in English and Spanish.Schedule: Monday-Friday 6am to 2:30pmPay Rate: $25.00 – $30.00 per hourPay range offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

Salary : $25 - $30