Slot Service Host

Company: Zia Park Casino Hotel Racetrack Industry: Entertainment Job Status: Regular Part-Time Job Family: Casino Operations Property: Zia Park Casino Hotel Racetrack Compensation: $12.00 Hr + Toke Pool COME JOIN US. Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. WE LOVE OUR WORK. Customer Care Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups. Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with. Operations Handle jackpot requests and transactions. Replenish slot machine printer paper on all slot products. Reset machines and repair minor malfunctions. Count and verify change bank amounts. Take orders and serve non-alcoholic drinks to customers on the casino floor. Assist casino guests by promoting the Mychoice membership and its benefits through new card member signs ups as required. Management Make phone calls to customers regarding current and future promotions and events. Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc. Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation. Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate. Work on special projects as assigned. Compliance Presents oneself as a Credit to the Company and encourages others to do the same. Must work well under pressure and meet multiple and sometimes competing deadlines. Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. Adhere to all departments/company policies and procedures. BRING US YOUR BEST. Education High School diploma or G.E.D preferred. Experience Must be a minimum of 21 years of age. Six months to one year experience in customer service preferred. Skills Good oral and written communication skills must be fluent and literate in English. Bilingual in Spanish preferred. Must possess excellent customer service and interpersonal skills. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to maintain confidentiality. Ability to work as part of a team and to promote cooperative approach between departments. Ability to work unsupervised. Knowledge Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures. Schedule Ability to work varying schedule to include: all shifts, days and holidays. License Must qualify for licensing with the New Mexico Racing & Gaming Commissions. Physical Demands Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +4 Photos APPLY NOW

Salary : $12