Assistant Slot Shift Manager

COME JOIN US. Grow You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Culture You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. WE LOVE OUR WORK. Management Responsible for supervising staff and the overall daily management of a designated shift in the Slot department. Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability. Customer Service Ensures customer service standards are followed by all team members and addresses issues as they arise. Shares responsibility of the overall engagement of all team members with the Slot Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. Assist Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department. Assists with the overall integrity of daily Slot operations. Operations Shares responsible for the overall integrity of daily operations on assigned shift. Administration Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Compliance Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Scheduling Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Procedure Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. Budget May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. BRING US YOUR BEST. Knowledge The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have knowledge of Slot Operations. ? Skills Excellent skills in both written and oral communication. Presentation Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Solutions Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Degree Bachelor’s degree from an accredited four-year college or university; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience. Experience Must be at least 21 years of age. ? Microsoft Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. Write Ability to write reports, business correspondence, and procedure manuals. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +1 Photo APPLY NOW