What are the responsibilities and job description for the Front Desk Coordinator position at Vitana Pediatric & Orthodontic Partners?
A well-established dental office is seeking a reliable and detail-oriented Scheduling Coordinator to join our team. This key role ensures the smooth flow of our daily front desk operations by managing patient scheduling, verifying insurance, and maintaining a high standard of patient communication.
\nKey Responsibilities:
- Coordinate and manage daily patient schedules to optimize provider productivity and minimize downtime.
- Confirm appointments and communicate schedule changes to patients promptly and professionally.
- Verify dental insurance eligibility, benefits, and pre-authorizations for all scheduled procedures.
- Accurately input and update patient insurance information in the practice management system.
- Collaborate with clinical and administrative teams to ensure seamless patient experiences.
- Greet patients with warmth and professionalism, maintaining a positive and welcoming atmosphere.
- Handle high-volume phone calls and respond to inquiries regarding appointments, insurance, and general office information.
- Assist in follow-up scheduling for treatment plans and hygiene appointments.
- Maintain confidentiality of patient records and comply with HIPAA regulations.
Qualifications:
- Prior experience in a dental office front desk or scheduling role is strongly preferred.
- Proficiency in dental insurance verification and patient benefit coordination.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
- Bilingual skills are highly desirable.
$18 - $23 an hour
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Salary : $18 - $23