Front Desk Agent

Must be available any day of the week. Typical schedule is Four 8 hour shifts each week. Approximately 32 hours a week.

Job Overview
We are seeking a dynamic and energetic Front Desk Agent to be the welcoming face of our hospitality team. In this pivotal role, you will deliver exceptional guest experiences by managing front desk operations with enthusiasm and professionalism. Your vibrant personality and dedication will ensure every guest feels valued, comfortable, and eager to return. This position offers an exciting opportunity to showcase your hospitality management skills while creating memorable stays for our guests. Whether handling check-ins, providing local recommendations, or managing guest inquiries, you’ll be at the forefront of delivering outstanding customer service in a lively resort environment.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Handle guest requests and inquiries promptly, ensuring their needs are met with a positive attitude
• Maintain accurate reservation records and update guest information using hotel management software
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
• Conduct night audits to reconcile daily financial transactions and prepare reports for management
• Foster guest relations by offering personalized recommendations for local attractions, dining, and activities
• Uphold phone etiquette standards and ensure all communication reflects the hotel’s friendly brand image

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably within a resort setting
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
• Strong customer service skills with a passion for creating memorable guest experiences
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent communication skills, including phone etiquette and guest interaction techniques
• Ability to handle night audit procedures and work flexible hours, including evenings and weekends
• Previous hotel experience focusing on guest services, guest relations, or front desk responsibilities is highly valued

Join us in delivering energetic, top-tier hospitality that leaves every guest feeling appreciated and eager to return!

Pay: $18.00 - $19.00 per hour

Work Location: In person

Salary : $18 - $19