What are the responsibilities and job description for the Front Desk Coordinator position at Vitana Pediatric & Orthodontic Partners?
We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.
Position Overview
The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.
Key Responsibilities
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Greet patients and families with a warm, friendly, and professional demeanor
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Check patients in and out efficiently while maintaining accuracy
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Schedule appointments and manage the daily schedule to optimize patient flow
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Answer phones, respond to inquiries, and assist with patient needs
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Verify insurance eligibility and update patient information
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Collect payments, co-pays, and balances
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Maintain accurate patient records and documentation
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Coordinate with clinical team to ensure smooth transitions between front and back office
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Manage appointment confirmations and follow-ups
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Support overall office organization and cleanliness of the front area
Qualifications
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Prior dental or medical front office experience preferred (pediatric experience a plus)
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Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
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Strong customer service and communication skills
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Ability to multitask in a fast-paced environment
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Basic understanding of insurance verification and scheduling preferred
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High attention to detail and organization
What We’re Looking For
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Friendly, outgoing, and patient-focused personality
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Strong communication and interpersonal skills
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Highly organized and detail-oriented
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Team player with a positive attitude
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Ability to stay calm and professional in a busy environment
Salary : $20 - $30