What are the responsibilities and job description for the Intake Coordinator position at Vitality Hospice and Palliative Care?
TITLE: Intake Coordinator
REPORTS TO: VP of Clinical Operations
At Vitality Hospice, we are dedicated to providing compassionate hospice care that supports patients and their families with dignity and respect. We are seeking an energetic and results driven Intake Coordinator to join our team. This role is perfect for someone looking to launch their career in healthcare sales: you’ll start by mastering referral intake and customer service, with a clear growth path toward external business development.
Position Summary
The Intake Coordinator works closely with referral sources, patients, and families to ensure a smooth and timely admissions process. This position combines customer service, intake coordination, and sales support, while giving you exposure to referral source relationships and sales strategy.
Key Responsibilities
- Serve as the first point of contact for inbound referrals via phone, fax, or email.
- Communicate with referral sources (hospitals, physician offices, skilled nursing facilities) to gather necessary information.
- Provide education on hospice services to patients, families, and providers (training provided).
- Enter accurate referral and patient information into the EMR system.
- Coordinate with admissions and clinical teams to ensure timely scheduling of services.
- Support the sales/marketing team by maintaining referral logs, preparing reports, and following up on pending referrals.
- Participate in training, ride-alongs, and mentoring sessions with business development team.
- Develop professional relationship-building skills with the long-term goal of advancing into external sales.
Qualifications
- Bachelor’s degree preferred (business, healthcare, communications, or related field) or equivalent experience.
- Customer service or sales experience a plus, but not required—training provided.
- Strong communication, interpersonal, and organizational skills.
- Compassionate, professional, and comfortable working in sensitive healthcare situations.
- Motivated, coachable, and eager to grow into a sales career.
Career Growth Opportunity
This role is designed as the first step in our hospice sales career path. Successful Intake Coordinators have the opportunity to transition into positions in Business Development or Operations.
What We Offer
- Comprehensive training and mentorship in hospice intake and sales.
- Career advancement opportunities into external sales and leadership.
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A supportive, mission-driven workplace where your work makes a difference.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $40,000 - $60,000
