IT Support Technician - Help Desk

As we expand our services in new and existing markets, we're looking for a Help Desk employee, who shares our values of being Trustworthy, Capable, Compassionate, Proactive, and most importantly, called to serve. The IT Support Specialist has an essential role to support both corporate and branch users with desktop configuration, repair, and troubleshooting variety of IT Help Desk issues.

Join VitalCaring as an IT Support Specialist - Help Desk, Dallas TX

Come Home to VitalCaring where we have a heart for home health care!

If you are searching for a new home for your career, come home to VitalCaring!

Who Is VitalCaring

VitalCaring was established in 2021 and is already one of the nation’s leading home health and hospice providers with over 65 locations across the southeastern and southwestern U.S. VitalCaring’s senior executive team, led by industry veteran, April Anthony, has decades of experience building outstanding home health care companies that have distinctive cultures and deliver exceptional quality. In this time of industry transition, come home to VitalCaring, an organization that knows the true value and impact that home care makes in the lives of our team members and the patients and families we serve.

What Makes Us Special

At VitalCaring our mission is to transform lives and foster hope through genuine caring. We accomplish this goal by assembling a team of like-minded individuals who are truly called to home health care and wake up each day committed to making a difference. As an organization, our promise is to fully support and empower our team members by providing them with all the tools and resources they need to be their very best at work and at home.

For us, home-based care is so much more than business, it is our passion and that is why we are looking for someone to join our IT Help Desk, who will bring their passion to work with them each and every day.

How You Will Make a Difference

As we expand our services in new and existing markets, we're looking for a Help Desk employee, who shares our values of being Trustworthy, Capable, Compassionate, Proactive, and most importantly, called to serve. The IT Support Specialist has an essential role to support both corporate and branch users with desktop configuration, repair, and troubleshooting variety of IT Help Desk issues.

In this role, you will:

• Communicate electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
• Reproduce, diagnose, and analyze problems reported by end-users, in turn formulating solutions to resolve the issue at hand
• Provide training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
• Organize and maintain a problems and solutions log for use by other Desktop Support personnel
• Set up and deploy IT equipment for new employees
• Train users in software and operating systems
• Address and resolve incoming tickets from users regarding hardware, software, and network issues
• Assess recurring issues to create automated processes where possible

Skills for Success:

• Excellent interpersonal, organizational, problem solving, and customer service skills
• Ability to quickly diagnose and resolve technical issues
• Ability to learn new technologies and master them
• Must be self-motivated with the ability to stay focused and meet goals
• Highly motivated and interested in gaining experience in the areas of helpdesk/desktop configuration, repair, and support

Health & Wellness

Medical, Dental & Vision
Pharmacy Benefits
Virtual & Mental Health Support
Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
Supplemental Health & Life Insurance

Financial & Legal

401(k) with Company Match
Employee Referral Program
Prepaid Legal Plans
Identity Theft Protection

Work-Life Balance & Perks

Paid Time Off
Pet Insurance
Tuition & Continuing Education Reimbursement

Join VitalCaring and help us build the systems, solutions, and support that move our mission forward.

Experience to Deliver on our Mission:

• High School Graduate required
• Minimum of 1 year experience in an IT Help Desk role
• Able to absorb and process new information quickly, keeping up with constantly changing and evolving systems
• Must be able to think logically and improvise to apply past knowledge and situations to new problems or symptoms
• Reliable transportation. Valid and current auto liability insurance

Come home to VitalCaring where you will find your passion, find your people, and find yourself again. Together we can transform lives and foster hope through genuine caring.

Explore your future with VitalCaring today.