What are the responsibilities and job description for the Senior Workflow Operations Lead (Evening Shift) position at Vital Management and Engineering?
Job Overview
Lead our evening Workflow Management operations at Walter Reed. As the Task Management Lead, you will bridge the gap between day and evening hospital shifts, providing expert guidance to Directorate Operations and overseeing task finalization. You will ensure a "Right Fit" handoff of all active items and manage critical late-day correspondence for executive leadership.
Duties
- Agile Oversight: Lead the intake and prioritization of ~150 NIPRNET tasks monthly, ensuring 100% compliance with government suspense dates.
- Policy & Analysis: Evaluate TMO program effectiveness and recommend policy revisions to improve "Operational Efficiency."
- Contractual Excellence: Ensure the team meets all Performance Requirements Summary (PRS) metrics, maintaining the vital link between hospital operations and executive leadership.
- Program Analysis: Conduct "Data-driven Continuous Improvement" by analyzing TMO effectiveness and recommending policy revisions to resolve operational bottlenecks.
- High-Level Tasking: Lead the intake and prioritization of ~150 monthly NIPRNET tasks, specifically managing sensitive inquiries from the Secretary of Defense and Joint Staff.
- PRS Compliance: Monitor the team's performance metrics to ensure 100% compliance with PWS quality standards and suspense dates.
- Strategic Planning: Develop solutions for significant operational issues and provide high-level technical guidance to WRNMMC Directorate Operations.
Experience
- Education: Bachelor’s Degree (Science or Arts).
- Experience: 10 years in task management or program analysis.
- Security: Must be eligible for a Tier II (Non-critical sensitive) background investigation.
Job Types: Full-time, Contract
Pay: $110,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $110,000 - $135,000