Intake Coordinator

Job Title: Intake Coordinator – Home Infusion Pharmacy

Position Summary

We are seeking a highly motivated and customer-focused Intake Coordinator to join our Home Infusion Pharmacy team. The Intake Coordinator serves as the first point of contact for patients, referral sources, healthcare providers, and insurance companies. This position requires excellent communication skills, strong attention to detail, and a consistently positive, professional attitude. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and contributes to a culture of teamwork and exceptional patient care.

Essential Responsibilities

• Receive and process new patient referrals for home infusion services.
• Communicate professionally and courteously with patients, physicians, hospitals, case managers, and referral sources.
• Gather and verify required patient information, clinical documentation, and insurance information.
• Coordinate with pharmacy, nursing, billing, and clinical staff to ensure timely initiation of therapy.
• Maintain accurate and complete patient records in accordance with company policies and regulatory requirements.
• Follow up on missing documentation and communicate updates to all stakeholders.
• Prioritize referrals and manage multiple tasks while meeting deadlines.
• Answer incoming calls and respond to inquiries in a professional and positive manner.
• Support patient satisfaction by providing compassionate and responsive customer service.
• Assist with other administrative and operational duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of one year of healthcare, pharmacy, medical office, or customer service experience preferred.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining a team-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Desired Qualities

We place a high value on attitude, professionalism, and teamwork. Successful candidates will demonstrate:

• A consistently positive and upbeat attitude.
• A genuine desire to help patients and coworkers.
• Excellent customer service skills and empathy when working with patients and families.
• The ability to remain calm, professional, and solution-focused during challenging situations.
• Reliability, accountability, and a strong work ethic.
• A willingness to learn, adapt, and contribute to a positive workplace culture.
• Respectful and effective communication with patients, referral sources, and team members.

Performance Expectations

• Treat every patient, referral source, and coworker with courtesy, respect, and professionalism.
• Promote a positive work environment through teamwork and constructive communication.
• Maintain high levels of accuracy and efficiency in referral processing.
• Demonstrate initiative in resolving issues and improving patient experience.
• Contribute to the company's mission of delivering exceptional home infusion care.

Why Join Our Team?

Our organization is committed to providing outstanding patient care while fostering a supportive and positive work environment. We believe that technical skills can be taught, but a positive attitude, compassion, and commitment to excellence are the foundation of exceptional patient service.

Core Value: "Skills can be trained; attitude, positivity, and a commitment to helping others make the difference."

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Idaho Falls, ID 83404 (Required)

Ability to Relocate:

• Idaho Falls, ID 83404: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22