What are the responsibilities and job description for the Community Outreach & Intake Manager position at Redwood?
Position: Community Outreach & Intake Manager
Company: Redwood Family Care Network / Home Reach
Location: Idaho Falls (Local travel required)
Job Type: Full-time
Compensation: $55,000 - $60,000: Salary
Position Summary
Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life-changing services?
The Community Outreach & Intake Manager drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self-motivated, persistent professional who excels at community networking and full-cycle pipeline management. The ideal candidate for this position must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move-in/start-of-service processes.
Key Responsibilities
Qualifications
Required:
Preferred:
Who You Are
The ideal candidate is outgoing, highly organized, and persistent. You know how to walk into a room, pitch our services, build immediate trust, and meticulously follow up on every detail to ensure no client falls through the cracks.
Home Reach/Redwood is an Equal Opportunity Employer.
Company: Redwood Family Care Network / Home Reach
Location: Idaho Falls (Local travel required)
Job Type: Full-time
Compensation: $55,000 - $60,000: Salary
Position Summary
Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life-changing services?
The Community Outreach & Intake Manager drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self-motivated, persistent professional who excels at community networking and full-cycle pipeline management. The ideal candidate for this position must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move-in/start-of-service processes.
Key Responsibilities
- Outreach & Lead Generation: Build and maintain relationships with service coordinators, case managers, discharge planners, and schools. Conduct cold calls and attend local events to market available service openings.
- Intake Management: Serve as the primary point of contact for new referrals. Conduct initial screenings, guide families through the admission process, and host home tours.
- Transition Coordination: Collaborate with internal clinical, nursing, and operations teams to review referrals, gather required documentation (authorizations, assessments), and ensure a smooth move-in/start of services.
- CRM & Pipeline Tracking: Actively utilize CRM software to log outreach activity, track referral statuses, manage the pipeline, and provide data-driven updates to leadership.
- Compliance: Ensure all marketing and intake practices strictly adhere to HIPAA, confidentiality laws, and ethical standards.
Qualifications
Required:
- Experience in outside sales, healthcare outreach, business development, or intake coordination.
- Proven ability to initiate relationships, make cold calls, and manage a pipeline.
- Excellent organizational skills with the ability to navigate complex, multi-step administrative processes.
- Valid driver's license and willingness to travel locally for meetings, tours, and events.
- Proficiency with CRM systems (or a strong capacity to learn new systems quickly).
Preferred:
- Knowledge of Developmental Disabilities (DD) and Aged & Disabled (A&D) Waiver services.
- Familiarity with Idaho Medicaid-funded services, authorizations, and intake requirements.
- An existing network of local discharge planners, case managers, or community providers.
Who You Are
The ideal candidate is outgoing, highly organized, and persistent. You know how to walk into a room, pitch our services, build immediate trust, and meticulously follow up on every detail to ensure no client falls through the cracks.
Home Reach/Redwood is an Equal Opportunity Employer.
Salary : $55,000 - $60,000