What are the responsibilities and job description for the Front Desk Receptionist position at Vitae Family Care Clinic?
About the Clinic
Vitae Family Care Clinic is a Catholic mission organization rooted in the belief that every person deserves care that honors the dignity of the human body as God designed it. As a pro-life practice in West Des Moines, our mission is to help families grow healthy, vibrant, and strong. Led by Dr. Greg McKernan, our small, close-knit office is built on unhurried, personal care, and we're looking to grow a team that shares that same calling.
Position Summary
As our Front Desk Receptionist, you'll be the heartbeat of daily clinic operations, the first voice on the phone, and the first face patients see. From scheduling and check-in to insurance verification and payment posting, you'll keep the office running smoothly and make sure every patient feels welcomed and cared for from the moment they arrive.
Responsibilities
- Answering phones and managing patient scheduling
- Greeting patients and handling check-in and check-out
- Verifying insurance coverage and eligibility
- Collecting patient payments and posting billing information
- Maintaining medical records and processing patient forms
- Keeping the front office organized and welcoming for patients
- Other administrative duties as they arise
Qualifications
- Front desk or medical office experience preferred; willing to train the right candidate
- Comfortable learning EMR and scheduling software (Aprima experience a plus)
- Comfortable using AI tools to support daily office workflow
- Familiarity with insurance verification and basic billing helpful
- Friendly, organized, and detail-oriented with strong phone and in-person communication skills
- Able to multitask in a small-office environment and work closely with the clinical team
Schedule & Benefits
This position includes no nights or weekends, paid holidays and vacation, and a benefits package. Salary is commensurate with experience.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25