What are the responsibilities and job description for the AV Technician position at Visual Image?
Commercial AV Technician
Position Overview
We are looking for a skilled and motivated Commercial AV Technician to join our growing team. This role combines hands-on field service with remote technical support, ensuring that our clients’ audio-visual systems operate at peak performance. The ideal candidate is resourceful, detail-oriented, and passionate about delivering high-quality AV experiences both on-site and from afar.
About Us
At Visual Image, we design, deploy, and support innovative AV and digital signage solutions for commercial clients across industries. Our team blends technical expertise with creative problem-solving to deliver reliable, engaging, and intelligent systems that empower our partners’ communication and collaboration goals.
Key Responsibilities
Field Work
- Perform installation, configuration, and commissioning of commercial AV and digital signage systems (displays, control systems, audio equipment, video conferencing systems, etc.).
- Conduct site visits for system troubleshooting, maintenance, and equipment replacements.
- Work closely with project managers, project engineers and clients to ensure installations meet design specifications and performance standards.
- Test, calibrate, and verify system functionality after installation or service visits.
- Document all field work, including wiring diagrams, rack layouts, and service reports.
Remote Technical Support
- Provide remote support to clients and field technicians for system configuration, troubleshooting, and updates.
- Respond to service requests via phone, video, and ticketing systems in a timely and professional manner.
- Diagnose and resolve AV system issues related to control systems, networking, or hardware integration.
- Assist clients with user training, remote monitoring, and preventative maintenance.
- Escalate complex issues to engineering or senior technical staff as needed.
Collaboration & Communication
- Serve as a trusted technical contact for clients and internal teams.
- Coordinate with project management, engineering, and helpdesk teams to deliver seamless service.
- Maintain organized and accurate service records in company systems.
- Participate in regular technical meetings and training sessions to stay up to date on new technologies.
Qualifications
- 2–4 years of experience as an AV technician, field engineer, or helpdesk technician in a commercial AV or digital signage environment.
- Proficiency in AV system installation, including signal flow, rack wiring, and cable management.
- Experience supporting or configuring AV control systems (e.g., Crestron, Extron, Q-SYS, AMX) and digital signage platforms.
- Working knowledge of network fundamentals (IP addressing, PoE, VLANs, etc.).
- Familiarity with remote support tools, ticketing systems (e.g., ConnectWise), and collaboration platforms.
- Strong troubleshooting skills and the ability to work independently in both field and remote settings.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Ability to read and interpret AV system drawings and schematics.
- Valid driver’s license and willingness to travel for field work. Most work is in the NY Tristate area but there could be occasional travel.
Preferred Skills
- CTS or equivalent AV industry certification.
- Experience with video conferencing solutions (Zoom Rooms, Microsoft Teams Rooms, Webex, etc.).
- Knowledge of CMS or content management systems for digital signage.
- Experience integrating AV systems with IT networks or cloud-based platforms.
Work Environment
This role includes a mix of on-site work (installations, service visits, testing) and remote technical support from our Englewood, NJ office or a well-equipped home office. Flexibility in scheduling is required to support clients in multiple time zones.
Why Join Us
- Work on high-impact AV and signage projects with global brands.
- Be part of a team that values innovation, collaboration, and continuous learning.
- Opportunities for career growth, training, and certification support.
- A culture built on technical excellence and service-driven teamwork.