What are the responsibilities and job description for the Patient Services Representative position at Vista Healthcare?
Job Responsibilities:
· Welcomes and greets patients and visitors in person
· Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
· Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
· Scheduling within the guidelines of multiple providers, verifying schedules and insurances
· Assure the accurate new patient packet is mailed or emailed at time of scheduling
· Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
· Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility
§ Max out of pocket
§ Deductible
§ Copay
§ Coinsurance
· Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
· Maintain reception areas
· Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
· Coordination of patient referrals
· Ability to multitask
· Maintains operations by following policies and procedures; reporting needed changes
· Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
· Demonstrate respect for our patients and fellow care team members in every interaction
· Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
· Always maintain a professional and positive attitude
· Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements:
· Must have high school diploma or GED
· Computer proficiency and phone skills are required
· Excellent communication and customer service skills
· Positive attitude
· Team player
· Healthcare Experience (preferred) but will train the Right person