What are the responsibilities and job description for the Patient Services Representative position at American Sleep Dentistry?
Patient Services Representative
Compensation: $14.00–$18.50 per hour (Base Pay Production Bonus)
Compensation may be adjusted based on experience, including prior leadership or managerial experience.
We are seeking motivated, reliable, and patient-focused individuals who are ready to build a long-term career in a fast-paced healthcare call center environment.
This is more than an entry-level role it’s an opportunity for individuals interested in developing professionally, with clear pathways into leadership and management positions.
About the Role
As a Patient Services Representative, you will serve as the first point of contact for patients, provider offices, and insurance partners.
Key responsibilities include:
- Managing inbound and outbound calls
- Scheduling tele-health appointments
- Guiding patients through their care journey
- Coordinating documentation with provider offices
- Accurately maintaining records in internal systems
You will play a critical role in ensuring patients receive timely and efficient support.
Compensation
We offer a transparent and performance-driven pay structure:
- Starting base pay: $14.00/hour
- Increase to $15.00/hour after training completion
- Increase to $15.50/hour based on performance milestones
- Production bonus: $1.00–$3.00/hour
- Typical earnings: $16.50–$18.50/hour
- High performers consistently earn above this range
Compensation may be negotiable for candidates with relevant experience, particularly those with prior leadership or management backgrounds.
All bonuses are hourly, performance-based, and non-discretionary.
Growth & Leadership Opportunities
We are actively building our leadership pipeline and value candidates who bring or are interested in developing leadership skills.
- Prior leadership or supervisory experience is preferred but not required
- Candidates with leadership experience may be considered for accelerated growth opportunities or current leadership openings
- Opportunities to advance into senior, specialized, or management roles
- Ongoing development in leadership, operations, and team performance
Many team members begin in this role and quickly progress within the organization.
Qualifications
- Strong written and verbal communication skills
- Professional and approachable demeanor
- Reliable with effective time management
- Ability to work in a fast-paced environment
- Basic computer and typing skills
- Problem-solving and conflict-resolution abilities
- Demonstrated willingness to learn and grow
Education & Experience
- High school diploma or equivalent required
- Previous call center or customer service experience preferred but not required
- Leadership or supervisory experience is a plus
Schedule & Requirements
- Full-time: 36–40 hours per week
Must be available for one of the following shifts:
- 6:00am–3:00pm
- 7:00am–4:00pm
- 8:00am–5:00pm
- 9:00am–6:00pm
Onsite role
Benefits
- 401(k) with company match
- Paid Time Off (vacation, sick leave, and holidays)
- Paid sick time
- Medical Insurance Premium Reimbursement (HRA)
- Paid training
- Flexible scheduling options
Pay: $14.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $14 - $19