Front Desk - Patient Services Representative - Receptionist

We are seeking a dependable, professional, and highly organized receptionist to join our busy pain management practice for our Park City (Kimball Junction) and Heber City clinics.

Job Responsibilities:
· Welcomes and greets patients and visitors in person
· Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
· Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
· Scheduling within the guidelines of multiple providers, verifying schedules and insurances
· Assure the accurate new patient packet is mailed or emailed at time of scheduling
· Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
· Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility

• Max out of pocket
• Deductible
• Copay
• Coinsurance

· Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
· Maintain reception areas
· Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
· Coordination of patient referrals
· Ability to multitask
· Maintains operations by following policies and procedures; reporting needed changes
· Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
· Demonstrate respect for our patients and fellow care team members in every interaction
· Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
· Always maintain a professional and positive attitude
· Demonstrate teamwork and support for fellow team members by offering assistance as needed

Requirements:

• Must have high school diploma or GED.
• A valid driver's license and reliable transportation with the ability to commute safety in all weather conditions, including snow.
• Strong computer, typing, and data entry skills
• Excellent  professional communication and customer service skills with the ability to effectively manage difficult patient interactions
• Ability to multitask in a fast-paced, high-volume clinic.
• Dependable, organized, and detail-oriented.
• Team player with a postive attitude.
• Previous medical office experience preferred. 
• Looking for applicants with availability for work hours Monday, Tuesday, Wednesday, and/or Thursday. Friday's off. 

Salary : $16 - $21