Hospice Manager

Job Title: Hospice Manager

Location: North Conway, NH

Schedule: Full-time, 40 hours per week
Reports To: Clinical Director

Position Summary

The Hospice Manager is responsible for the overall leadership, coordination, and supervision of hospice services to ensure high-quality, patient-centered end-of-life care. This role oversees clinical operations, staff performance, regulatory compliance, and financial stewardship while promoting a culture of compassion, dignity, and excellence for patients and their families.

Key Responsibilities

• Provide day-to-day operational leadership for hospice services, ensuring alignment with organizational goals and regulatory requirements.
• Supervise and support interdisciplinary team members, including nursing, social work, chaplaincy, and support staff.
• Ensure delivery of high-quality, patient- and family-centered care consistent with hospice philosophy and standards of practice.
• Monitor clinical outcomes, patient satisfaction, and quality indicators; implement performance improvement initiatives as needed.
• Maintain compliance with federal, state, and accrediting body regulations (e.g., CMS, Conditions of Participation).
• Develop and manage departmental budgets, staffing plans, and resource allocation to ensure fiscal responsibility.
• Collaborate with referral sources, community partners, and internal stakeholders to support program growth and access to care.
• Oversee staff recruitment, onboarding, training, and performance evaluations.
• Support and lead interdisciplinary team meetings and care planning processes.
• Address patient, family, and staff concerns with professionalism and sensitivity.
• Engage in community outreach and actively promote agency services at local events.

Qualifications

• Current MSW or RN license in NH and Maine (preferred)
• Minimum of 3–5 years of hospice or palliative care experience, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of hospice regulations, reimbursement models, and clinical standards.
• Demonstrated leadership, communication, and team development skills.
• Experience with budgeting, financial management, and performance metrics preferred.

What Makes You a Great Fit

• You’re a compassionate communicator who builds trust with patients and families
• You thrive in independent, flexible work environments
• You value interdisciplinary teamwork and holistic care
• You’re comfortable supporting patients with chronic illness, palliative needs, or end‑of‑life care

What We Offer

• Competitive pay and mileage reimbursement
• Comprehensive health, dental, and vision benefits
• Employee Assistance Program
• Retirement plan with employer contribution
• Generous paid time off and holidays
• Supportive leadership and a collaborative clinical team
• Ongoing training, CEU opportunities, and professional development

We are an equal opportunity employer and welcome applicants from all backgrounds, faiths, and life experiences.

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person