Scheduler

Company Overview

Since 2001, Visiting Angels has been providing in-home health care and assisted living services. Our mission is to ensure each client receives extraordinary care in a supportive, compassionate environment.

Position Summary
We are seeking an organized, reliable, and proactive Scheduler to help coordinate daily operations at our office. This role plays a key part in supporting client care continuity by efficiently scheduling and coordinating caregivers, managing communications, and assisting with administrative and HR tasks to keep our agency running smoothly.

Benefits:

• Competitive pay ($18-23) with and stipends for on-call work.
• Monday through Friday schedule. Hours will be discussed.
• On-call from 4:00pm to 8:00pm twice a month.
• Opportunity to grow in a dynamic company.
• On the job training.
• Free Parking
• Paid time off

Responsibilities:

• Coordinate and maintain daily, weekly, and monthly schedules for caregivers and clients.
• Communicate schedule changes promptly to staff, clients, and families
• Match caregivers to client needs based on skill, availability, and location
• Maintain accurate documentation of client and staff schedules in the system
• Answer phone calls, messages, and emails in a timely and professional manner
• Support the management team with staff coordination and documentation
• Assist with new hire onboarding and payroll reporting
• Maintain organized client files and ensure all forms and care plans are up to date
• Prepare reports, correspondences, and assist with billing-related data entry
• Monitor client visits and follow up on missed shifts or schedule gaps
• Help manage office inventory and supply orders
• Uphold strict confidentiality and HIPAA compliance
• Ability to utilize EVV platform and CRM for the agency
• Staff caregivers based on experience and client needs.
• Conduct on-boarding and monitor caregiver performance.
• Handle re-routing, re-staffing, and updating client/employee details.
• Be on-call every second week for after-hours support.
• Direct support to Families & Clients.
• Direct professional contact with Case Managers & Nursing teams.

Requirements:

• Experience in home care, healthcare office, or scheduling and coordinating care is REQUIRED
• Proficiency with scheduling software, Microsoft Office, or Google Workspace software like (Axis Care) Preferred.
• Bilingual is a plus.
• Inputting numerical codes in schedule properly.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently and as part of a team.
• Experience in non-medical in-home care is preferred.
• Excellent Customer service.
• Knowledge of H.I.P.A.A regulations and commitment to maintaining patient confidentiality.
• Excellent documentation skills.
• C.N.A Skills is a plus.
• Reliable Transportation

Traits:

• Compassionate, professional, and dependable demeanor
• Detail-oriented and well organized.
• Goal-oriented, self-motivated, collaborative.
• Thrives under pressure in a growing agency environment.
• Strong interpersonal and time-management skills.
• Positive Attitude.
• Excellent organizational skills with attention to detail.
• Goal-oriented, self-motivated, collaborative.

Work Location
In office setting with remote work only during after hours on-call duties.

Visiting Angels is an Equal Opportunity Employer

Job Type: Full-time

Pay: $18 - $23.00 per hour

Application Question(s):

• Have you used Axis Care Scheduling Software?

Education:

• High School Diploma/GED Preferred
• C.N.A Preferred

Experience:

• Home Care Scheduling: 1 year Required
• Computer Experience in home care, healthcare office, or scheduling and coordinating care is REQUIRED.

License/Certification:

• Driver's License (Required)

Location:

• Milwaukee, WI 53213 (Preferred)

Ability to Commute:

• Milwaukee WI (Required)

We invite qualified candidates who are passionate about providing outstanding patient service to apply for this vital role within our organization.

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Milwaukee, WI 53213 (Required)

Work Location: In person

Salary : $18 - $23