Technical Support Specialist

Technical Support Analyst (Contract-to-Hire | Salt Lake City, UT)

Ready to be the hero people call when tech goes sideways? We’re looking for a sharp Technical Support Analyst who enjoys solving problems, helping people, and making an immediate impact.

What You’ll Do

• Provide ~65% hands-on, in-person support and ~35% phone/remote support
• Support multiple Utah locations (primarily Greater SLC) and assist users nationwide
• Triage and resolve Level I–III incidents and service requests
• Troubleshoot hardware, software, network, and security issues
• Image, re-image, and configure PCs; install approved applications and access
• Validate issue resolution and document everything in the ITSM system
• Partner with infrastructure, security, applications, and database teams
• Create and maintain knowledge-base articles
• Participate in continual service improvement initiatives
• Rotate help desk coverage (calls, email, chat) and assist with special projects
• Occasional travel to other states for project support
• Flexible schedule required, including some on-call or weekend work

What You Bring

• 3 years of technical support experience
• Strong Windows, MS Office, Active Directory, hardware, and software support skills
• Desk-side support experience and excellent customer service instincts
• PC encryption validation and email spam-filtering knowledge
• Strong documentation and communication skills
• Consultative, user-first mindset
• Valid driver’s license, clean driving record, and reliable vehicle
• Ability to transport IT equipment between offices
• Pass background check and drug test (excluding marijuana)

Nice to Have

• Cisco UCM Cloud experience

The Details

• 6-month contract-to-hire
• W-2 with comprehensive benefits, including 401(k) with up to 4% match, medical, dental, vision, and more
• Must be authorized to work in the U.S. (no sponsorship available)

If you like fixing things, helping people, and being the calm voice in a tech storm—this one’s for you.