What are the responsibilities and job description for the Technical Support Specialist position at Source One Technical Solutions?
Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our client, an autonomous vehicle (AV) company in Foster City, CA (fully on-site).
Title: TeleOperations Operator (Technical Support)
Pay Range: $29/hr (W-2) plus benefits (listed below)
Various Shifts Available:
Hours: 7:30 AM - 4:00 PM or 3:30 PM - 12:00 AM
Days: (Mon-Fri, Wed-Sun, Thurs-Mon, Fri-Tues or Sun-Thurs
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- Excellent driving history and no criminal history
- 2 years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor’s degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term disability coverage and life insurance
- 401k package
Salary : $29