What are the responsibilities and job description for the Client Support Specialist position at Visionaire Partners?
Jr. Vendor Support Coordinator ($17/ hour)
Opportunity to join your an industry-leading enterprise organization known for career growth opportunities and an outstanding company culture!
We’re looking for a proactive, detail-oriented entry-level professional with around 1 year of internship or professional experience. You will support a team responsible for onboarding new items/products onto an e-commerce site.
This is an 18-month contract (potential to extend or convert to perm).
This is a remote position, but you MUST be based in GA
PAY RATE: $17 per hour
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, and dependents.
RESPONSIBILITIES:
- Monitor & manage a ticketing queue (8-10 tickets per day), ensuring supplier issues are resolved efficiently
- Troubleshoot issues & resolve tickets, or schedule follow-ups as needed
- Communicate with end users primarily via email, with some phone interaction
- Maintain & update project tracking within task management tools to monitor progress
- Partner with cross-functional teams to ensure initiatives remain organized, on schedule, & aligned with strategic priorities
- Provide regular updates to stakeholders on supplier onboarding status
REQUIRED:
- Bachelor’s Degree (must have)
- 1 year professional (or internship) work experience
- Experience supporting external customer (e.g., customer service, account management)
- Experience with ticketing queues/systems
- Basic Excel skills for organizing, sorting, & managing data sets
- Experience conducting customer outreach through email & phone communications
- Demonstrated ability to work independently & take initiative
- Strong organizational & time-management abilities, with the ability to handle multiple priorities & meet deadlines
- Comfortable providing updates to cross-functional teams
- Highly detail-oriented with strong organizational skills
NICE TO HAVE:
- Experience utilizing Mirakl software platform
- Experience with Enterprise PIM (Product Info. Mgmt.) software
W2 Only; No 3rd Parties, C2C, or Visa Sponsorship
Salary : $17