What are the responsibilities and job description for the Customer Service Associate position at Vision Vintage?
Some jobs ask you to sit quietly and follow a script. This isn't one of them. As a Customer Service Associate on our Cleveland team, you'll spend your day thinking on your feet — answering questions, untangling issues, and turning frustrated customers into satisfied ones.
The role in a nutshell
You're the voice of the company. Customers reach us by phone, email, and live chat, and you'll be the one they talk to. Some conversations are quick — a tracking number, an account update. Others take some detective work. Either way, your job is simple: figure out what the customer needs, and make it happen.
What you'll be doing
- Answering inbound calls, emails, and live chat enquiries
- Resolving complaints and issues professionally and promptly
- Processing orders, returns, and account updates accurately
- Keeping customer records up to date in our CRM
- Sharing product and service information with customers
- Escalating complex issues to the right team
- Hitting individual and team performance targets — with a team that actually wants to see you succeed
You might be a fit if…
- You've worked in customer service, a call center, retail, hospitality, or an office — or you're motivated and ready to learn (training is paid, so experience is a bonus, not a barrier)
- You communicate clearly, both on the phone and in writing
- You keep your cool when things get busy
- You can juggle a few tasks at once without dropping any
- People can count on you to show up on time
- You have a high school diploma or GED and basic computer skills — CRM experience is a nice-to-have
What you get
- Full-time hours with a consistent schedule
- Paid training from day one
- A genuinely supportive, team-focused environment
- Real room to move up — we promote from within, and we mean it
- Immediate start available
Ready to apply?
Click Apply and send us your resume. We review every application, contact shortlisted candidates within 48 hours, and offer immediate interviews for strong fits.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Application Question(s):
- If selected for an interview, what is the best email to contact you on?
Work Location: In person
Salary : $19