Public Health Office Assistant

Job Title: Dental Public Health Office Assistant
Location: Woodbury, TN – Onsite
Additional Travel: McMinnville, TN
Contract Duration: September 21, 2026 – September 30, 2027
Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Hours: 37.5 hours/week
Residency Requirement: Tennessee residents only
Work Arrangement: Onsite

Position Overview

We are seeking a Dental Public Health Office Assistant to provide clerical, administrative, and patient-support services within a public health dental clinic environment.

The selected candidate will be responsible for patient registration, appointment scheduling, check-in/check-out, demographic data collection, patient communications, referral coordination, insurance documentation, records management, and other clinic support activities.

The ideal candidate will have strong customer service, administrative, organizational, communication, and data-entry skills and be comfortable working with patients and healthcare staff.

Key Responsibilities

• Schedule and manage patient appointments.

• Communicate appointment and visit requirements to patients.

• Register patients and collect/update demographic information.

• Review documentation for program eligibility.

• Enter patient information into healthcare/public health management systems.

• Work with multiple computer applications to enter and retrieve information.

• Process and balance cash drawer transactions.

• Explain patient rights and responsibilities.

• Obtain required authorization before releasing medical information.

• Assist with insurance prior authorization activities.

• Gather and submit documentation required for insurance authorization.

• Prepare forms and documentation for requested services.

• Scan and index records into electronic dental records.

• Make patient reminder and follow-up calls.

• Coordinate referrals and related follow-up.

• Support efficient clinic workflow and patient flow.

• Maintain accurate and confidential records.

• Provide excellent customer service to patients.

• Maintain a positive and cooperative work environment.

• Perform other administrative duties as assigned.

• Travel between assigned healthcare locations as needed.

Minimum Qualifications

• High School Diploma or equivalent.

• Two years of full-time customer service and/or clerical/office experience, or equivalent combination of education and experience.

• Current valid driver's license.

• Ability to successfully complete a required background check.

Education Substitution

College coursework from an accredited institution may substitute for required experience on a year-for-year basis, up to a maximum of two years.

Preferred Qualifications

• Active Tennessee RDA license preferred.

• Dental front-office experience preferred.

• Knowledge of dental terminology.

• Experience with dental scheduling.

• Familiarity with dental insurance and coding.

• Healthcare, dental, medical office, or public health experience.

• Ability to provide chairside assistance during emergencies or staffing shortages.

• Strong customer service and interpersonal skills.

• Strong attention to detail.

• Excellent organizational and communication skills.

• Ability to work effectively in a fast-paced clinic environment.

Work Environment & Requirements

• Onsite position.

• Primary work location is in Woodbury, Tennessee.

• Some travel to McMinnville, Tennessee may be required.

• Monday–Friday, 8:00 AM–4:30 PM CST.

• 37.5 hours per week.

• No weekend schedule.

• Candidate must be a current Tennessee resident.

• Candidates relocating to Tennessee must establish residency prior to the start date.

• Current driver's license required.

• Must successfully complete the required background verification.

Contract Summary

Position: Dental Public Health Office Assistant
Location: Woodbury, TN – Onsite
Additional Location: McMinnville, TN
Duration: September 21, 2026 – September 30, 2027
Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Hours: 37.5 hours/week
Residency: Tennessee residents only