Public Health Office Assistant

About the Role

The Tennessee Department of Health is seeking a Public Health Office Assistant to support administrative and clerical operations in a county health department medical office setting. This role focuses on patient registration, appointment scheduling, vital records, insurance verification, document management, and cash handling.

Responsibilities

• Register patients accurately, verify insurance and immunization information, update contact details, and maintain accurate records across multiple systems.

• Schedule patient appointments according to CHS Booking Guidelines and support efficient clinic workflow.

• Provide Vital Records services, including reviewing birth and death certificate requests, issuing certificates, documentation, and receipts.

• Scan and index required documents into the electronic system within established timelines.

• Maintain cash box security, follow segregation-of-duties procedures, and report issues to leadership.

Requirements

• High school education or equivalent.

• Two years of full-time customer service delivery and/or clerical/office experience.

• Strong ability to manage patient information accurately across multiple systems.

• Ability to follow health department guidelines, manuals, policies, and SOPs.

• Strong attention to detail, organization, customer service, and administrative skills.

Position Highlights

• Full-time contract position

• Onsite county health department setting

• Monday–Friday schedule

• Patient registration and clinic administration

• Vital Records services

• Insurance verification and appointment scheduling

• Electronic document scanning and indexing