Sr. Director, Talent Acquisition, North America

The Senior Director of Talent Acquisition, North America (NA) will lead the recruitment strategies across Visa’s North America business. Additionally, this team is responsible for managing the execution of global roles located in the North America region. This role is responsible for developing and executing the talent acquisition strategy for North America, ensuring the organization attracts and hires top talent to support business growth and build long-term organizational capability in the region. This strategy includes professional recruitment and strong partnership across executive and early careers hiring, as well as being responsible for regional employer brand and marketing initiatives. This role involves collaboration on regional cross functional HR initiatives, global projects and initiatives that impact North America, Global Talent Acquisition (TA), and Global Talent.  The individual will ensure the excellence of the overall end-to-end candidate experience, through partnership with our central TA operations teams.

Additionally, the leader will be responsible for serving as the key point of talent acquisition contact for critical business units.  In this capacity, the leader will work closely with the business unit stakeholders to understand the strategy and define the global talent acquisition efforts to ensure human capital solutions are in place to allow the business to meet its objectives.  The NA TA Leader will collaborate with the Global TA team and provide dotted-line leadership to regional recruiters responsible for talent acquisition delivery. This role ensures consistent execution of hiring strategies, alignment on talent profiles, and excellence in delivery across the region. He/she will also foster team cross collaboration, maintain awareness of top talent globally and drive internal mobility opportunities where appropriate.  

The responsibilities include:

• Professional Recruitment and Strong Partnerships: This involves collaboration across executive and early careers hiring, business leaders, as well as managing regional employer brand and marketing initiatives.

• Collaboration on Regional and Global Initiatives: The role requires working on regional cross-functional HR initiatives, global projects, and initiatives that impact North America Global Talent Acquisition, and Global Talent.

• Key Point of Contact for Business: The leader will serve as the main contact for the business, working closely with leaders to understand strategy, define global talent acquisition efforts, and ensure human capital solutions are in place to meet business objectives.  Importantly, this person will advise and inform global recruiters of the business strategies to ensure consistency across the globe.

• Execution of Strategies: Partnering across the global TA team to lead the execution of strategies, ensuring consistency, alignment of profiles, and executing internal mobility.

• Driving Transformation: Aligning with global and regional stakeholders to drive transformation in capability growth, structure, and channel strategy to deliver a best-in-class TA function.

• Consultative Approach: Building and executing TA outcomes aligned with the People Team and Business strategy, focusing on skills enablement, Inclusion & Diversity, Internal Mobility, and capability growth and development.

• Leveraging Advanced Technologies: Leading the team to adopting advanced tools to enable sourcing and search strategy efforts.

The right candidate will be a highly seasoned recruiting/HR professional capable of driving both strategy and execution of the TA function, aligning with the wide multitude of global and regional stakeholders to drive transformation (e.g. capability growth, structure, channel strategy) that will deliver a best in class TA function.

The successful candidate will be highly consultative with a proven track record of building and executing TA outcomes which are aligned to the People Team and Business strategy.  They will be capable of charting an approach that delivers value across Visa’s people team priorities including skills enablement, inclusion, internal mobility, talent capability growth and development. They will be adept at leveraging the talents of their team, ensuring win-win outcomes that deliver great outcomes for Visa and the team’s growth and development.
If you are the successful candidate, you will have the opportunity to...

• Deliver top-notch talent, aligned to Visa’s people team priorities of Internal Mobility, Inclusion & Diversity by providing a remarkable candidate experience

• Lead, coach, grow and develop the NA TA team, ensuring they are set up for success and enabled to deliver optimal outcomes for their respective businesses

• Foster a culture of partnership, support, transparency, and the breakdown of any silos, enabling shared learning, best practice and problem sharing across entire TA team

• Drive agenda of hiring manager enablement, ensuring managers are best equipped to deliver strong hiring outcomes through a clear understanding of each party’s accountabilities, including being an ambassador for Visa, delivering robust assessment, and exercising sound judgment

• Lead and own execution and delivery of Visa’s employment brand as per market and business unit needs ensuring Visa’s message is clearly, accurately, and powerfully leveraged as an employer of choice

• Develop plans to attract required skill sets that will ensure top talent is available to support Visa's objectives within each respective business

• Partner with HRBPs to ensure alignment (knowledge, assessment, consideration on roles as required) on internal talent, operating as a strong advocate of internal talent.

• Partner with Global Talent and Global Talent Acquisition teams in continuous evolvement of Visa’s assessment and evaluation process

• Partner with global compensation and benefits teams, ensuring the offer process is managed effectively with appropriate compliance

• Play a global leadership role in leading and partaking in global Talent initiatives and projects to drive and deliver best in class TA outcomes

• Ensure compliance with audit, regulatory and legal requirements across the TA function

• Administer and resolve employee matters, effectively mitigating risk to the company

• Oversee talent attraction initiatives, aligned with global strategy, to meet the region’s strategic goals.

• Support early career program hiring and management.

You will have the following characteristics...

• Transformational mindset with an ability to outline, plan and ultimately execute an end-state vision for world-class Talent Acquisition.

• Intellectually curious with an external view of best practice and emerging Talent Acquisition trends.  Able to benchmark and understand Visa’s relative strengths and gaps against leading talent competitors.

• Data driven, and with a continuous improvement mindset: Outcome orientated and able to act decisively and deliver.

• Operationally strong in owning the end-to-end TA process including managing directly the recruitment of critical roles.

• Conduit between the Global TA initiatives and regional implementation.

• Relationship building/influencing: Demonstrate effective and appropriate influencing skills with senior management/partners, combining high-level human capital knowledge with deep organizational understanding. Build strong relationships with solid trust and mutual respect as the foundation. Leverage strong judgement skills to make decisions. Instinctively know when and how to introduce change, in such a way that it is broadly accepted and institutionalized.

• Values and Leadership: Demonstrates alignment to Visa's Values and has the capability to lead and motivate a team. Demonstrates commitment to growing and developing internal talent.

• Result Oriented: Resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.