Leadership Development Skills Facilitator

Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Leadership Development Skills Facilitator is a member of Visa University’s Global Learning Experience organization reporting to the Learning Experience Delivery Senior Manager in NA and is responsible for the efficient and effective delivery of a variety of training programs including professional skills, inclusion and diversity, onboarding and leadership for Visa employees. 

The ideal candidate is a strong individual contributor with proven experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization. This individual will be regularly facilitating and training and requires a high level of energy and passion to deliver to a variety of internal teams both in person and virtually to influence and impact Visa’s talent development both in NA and LAC. This role requires strong executive presence and extensive experience facilitating and consulting with executive level learners. The Training Manager will also help train, certify and work with Visa University SME faculty to scale training delivery where possible. 

Visa University (VU) is Visa’s world class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day. This Training Manager role will have the dynamic opportunity to join VU’s large global footprint, collaborate with professionals across the organization, partner directly with subject matter experts (SMEs), and delivery modern learning solutions that drive business impact and performance.

The ideal candidate will have demonstrated excellence in facilitation skills including communications, interpersonal intelligence, engagement as well as navigating complex and matrixed organizations, stakeholder management, and growth mindset for ongoing professional development. 

Responsibilities 

• Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact.
• Lead by example and role model a passion for best in class training delivery. Champion excellence in facilitation and knowledge competence.
• Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
• Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Bring an innovative mindset to each delivery experience and champion new ideas and ways of delivering and engaging learners.
• Collaborate cross functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals.
• Deliver training curriculum both in person and virtually, against a schedule that will meet learner demands and support organizational goals and priorities.
• Provide pre class and follow up support for learner queries as needed in a timely manner.
• Support online forums, communities and social media platforms that enable learner engagement and connection pre or post training sessions.
• Engage with the learner population to develop empathy and understanding.
• Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
• Engage cross functionally with subject matter experts to ensure staying on top of the latest information and developments in your domain areas.
• Collaborate, as SME and reviewer, with wider VU functions during content development and continuous improvement updates as needed.
• Ensure class evaluations are completed, and the highest standards are maintained based on management, stakeholder, and COE standards.
• Actively review the effectiveness and efficiency of deliveries for continuous improvement.
• Work with other facilitators as needed for cross training purposes.
• Ability to learn new professional skills and leadership topics quickly and deliver effectively as assigned.
• Deliver training programs that incorporate the 3 Es (Education, Experience, and Exposure) to ensure a comprehensive and engaging learning experience for participants.
• Demonstrated ability as a strong individual contributor with experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization.
• Use AI tools to customize content, provide real time feedback, and create adaptive learning experiences tailored to individual needs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.