Implementation Manager

HYBRID ROLE, with ability and willingness to meet in the NYC office at least 2 times per week and willingness to travel occasionally for client-facing and conference travel.

Are you inherently curious? Does the idea of collaborating with clients and partners to launch innovative payment technology solutions to meet their business needs excite you? Do you have excellent client support, project management, and problem-solving skills?

If this describes you, we invite you to apply! Come and be a part of the team that changes the way the world is rewarded at Virtual Incentives (VI). From Fortune 100 companies to technology platforms, we work with some of the biggest brands in the world and support them globally. We are a successful software company with a start-up mentality.

VI was born from the idea that there is a better way for companies to deliver incentives. The belief that people matter is at the core of our culture. VI is a fast-paced, high-growth company with competitive benefits and compensation, and a human-first atmosphere.

Job description

As our newest Implementation Manager, you will directly contribute to business growth and product launches by working with clients and partners to best leverage and connect to our powerful payment technology platform and products.

This role reports to our VP, Implementation.

As an Implementation Manager, you’ll have the opportunity to become a leading expert in all Virtual Incentive products and be the face of VI to our clients as they launch their first programs with us.

Each client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products and drive maximum impact for their business, while keeping the project on track and driving Virtual Incentives time to value.

You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams, while acting as a customer advocate across internal product and engineering teams.

This Implementation Manager role is a great opportunity to come in and become an integral part of a large impact at a fast-growing, FinTech organization.

Responsibilities:

• Manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation.
• Act as the primary point of contact for assigned client projects; Project manage client launches
• Collaborate with external and internal stakeholders to drive efficient, timely forward progress.
• Be a key product/platform expert within VI, where the pace of innovation is fast.
• Work closely with the Engineering, Quality Assurance and CSM teams to build out functionality that meets client needs at launch and through the activation and stabilization phases.

Key Attributes:

• Competitive spirit, drive for results, and highly-detailed oriented.
• A client-centric mindset with excellent written and verbal communication skills
• Highly adaptable, fast learner
• Action-oriented with strong organizational, analytical and problem-solving skills
• Dependable, motivated, self-starter, with the ability to work independently and collaboratively
• Ability to multi-task and remain productive in a remote work environment
• Strong project management skills and the ability to build strong internal partnerships across the organization

What you bring:

• 5-7 years in a client-facing project management role, preferably at a growth stage technology/SaaS company; Solutioning for complex technical launches and integrations.
• The technical aptitude to understand how a program integrates with a client's preferred systems, troubleshoot issues during deployment, and effectively communicate technical details to clients and internal teams; understanding of web applications (e.g. json, xml, etc) and web services API's (e.g SOAP, REST, etc.)
• Experience with owning APIs, interpreting API documentation, and explaining APIs to clients.
• Experience interfacing with technical teams (product, engineering, devops)
• Prior experience at a FinTech company or other institution subject to regulations
• Personal discipline and self motivation; able to drive forward movement through influence vs authority
• Ability to work collectively with a team on constructing solutions to meet client needs
• Eagerness to learn, try new tactics and improve upon existing processes
• Bachelor's degree

Ideal Candidates also have:

• Certified Project Manager Professional (PMP), Certified Software Testing Professional (CSTP)
• Experience using Wrike
• Experience working with global client and partner teams

Virtual Incentives provides exceptional benefits including medical, prescription, dental and vision coverage, life Insurance, retirement plans with company contribution, and flexible remote/hybrid working environment.

Virtual Incentives is proud to be an equal opportunity employer. We value diversity and anyone applying is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Qualified candidates must be legally authorized to be employed in the United States. We are unable to provide sponsorship for employment visa status (e.g., H-1B, OPT or TN status) for this employment position. We are also unable to offer relocation for this position.

HYBRID ROLE, with ability and willingness to meet in the NYC office at least 2 times per week and willingness to travel occasionally for client-facing and conference travel.

Base Salary is $100,000- $120,000 with up to 20% potential bonus and is commensurate with experience and location.