Implementation Manager

Our client Different Day is hiring an Implementation Manager.

AI-First Rapid Delivery Platform

About the Role

We're seeking an Implementation Manager to lead the deployment and adoption of AI-driven enterprise solutions. You'll be the bridge between our engineering teams and customers, ensuring that complex systems designed in 72-hour sprints transition smoothly into production environments where they create immediate business impact.

This is a remote, US-based position for someone who thrives in fast-paced environments, combines technical fluency with strong people skills, and is energized by solving customer problems at scale with AI-enhanced tools and methodologies.

What You'll Own

Customer Success & Delivery

• Lead implementation projects from discovery through production deployment
• Manage timelines, scope, and resources across 72-hour prototype cycles to full rollout
• Own customer success metrics: adoption rates, time-to-value, user training completion
• Proactively identify and mitigate implementation risks before they impact customer relationships
• Build repeatable implementation playbooks that scale across verticals and use cases

Technical Project Management

• Coordinate between customer stakeholders, sales, product teams, and engineering
• Translate business requirements into technical specifications and validate against delivery constraints
• Manage rapid iteration cycles—guide customers through fail-fast culture, prototype feedback loops
• Make go/no-go decisions on scope changes, timeline adjustments, and resource allocation
• Document post-implementation learnings to improve delivery efficiency

Customer Enablement & Growth

• Create implementation roadmaps tailored to customer maturity and business priorities
• Lead knowledge transfer, training sessions, and documentation development
• Establish success metrics and dashboards that align customer goals with system performance
• Identify expansion opportunities and upsell triggers based on implementation patterns
• Serve as primary customer advocate internally—represent their needs in product and engineering discussions

AI-Enhanced Operations

• Leverage AI tools and LLM-powered assistants to automate implementation workflows
• Use data analytics and AI insights to predict implementation risks and customer churn
• Apply rapid-prototyping methodology (80% existing platforms, 15% integration, 5% custom) to customer solutions
• Document best practices and operational patterns to train AI agents on your role
• What We're Looking For
• Core Competencies
• 7 years of implementation, customer success, or solutions engineering experience in B2B SaaS or enterprise software
• Proven ability to manage multiple complex projects simultaneously in fast-moving environments
• Strong technical acumen (you can read and understand APIs, databases, cloud infrastructure, but don't need to code)
• Excellent communication skills: translating between technical and non-technical stakeholders
• Experience with Agile/Scrum methodologies and iterative delivery cycles
• Experience with monitoring, observability, and production troubleshooting concepts
• Understanding of security and compliance requirements (SOC 2, GDPR, HIPAA) in customer contexts
• Track record of meeting or exceeding delivery timelines and SLAs

Project & Stakeholder Management

• Demonstrated project management experience (Jira, Asana, Monday.com, or similar)
• Ability to manage competing priorities, ambiguity, and scope creep in high-pressure situations
• Experience with cross-functional collaboration (engineering, product, sales, support)
• Strong negotiation and conflict resolution skills
• Comfortable making decisions with incomplete information and learning from rapid feedback
• Customer Success & Sales Enablement
• Proven success building customer relationships and managing account growth
• Experience with customer onboarding, training, and change management
• Ability to create and deliver training materials, runbooks, and documentation
• Experience identifying upsell/cross-sell opportunities and driving expansion revenue
• Comfort with customer-facing presentations and executive stakeholder management

AI & Modern Tooling

Comfortable using AI coding assistants and LLM-powered tools (Cursor, Copilot, Claude, ChatGPT)

Interest in how AI can accelerate implementation workflows and customer success

Familiar with LangChain, Zapier, Make, or no-code/low-code automation platforms – plus

Willingness to experiment with emerging tools and unconventional approaches to customer delivery

Nice to Have: Sales engineering or pre-sales background • Experience in enterprise AI/ML implementations • Background in specific verticals (consumer products, retail, beauty, operations, supply chain) • Certifications in project management (PMP, CSM, SAFe) • Experience with customer analytics, Salesforce, or CRM platforms

About Different Day

We're an AI-first platform that builds enterprise systems with aggressive delivery targets. We combine the best existing platforms, strategic integrations, and surgical custom development to solve complex problems quickly.

Our sweet spot: Solving common problems with uncommon solutions. Especially for complex problems that need solving yesterday, using intelligent combinations of existing tools, strategic integrations, and custom development. We help companies build "cognitive infrastructure"—intelligent systems that learn, adapt, and scale with their business.

We ask hard questions first, say no when it doesn't make sense, and deliver clarity instead of hype.

Our Philosophy

Speed & Pragmatism

We deliver working systems in 72 hours using our 80/15/5 framework (80% existing platforms, 15% integration, 5% custom). Your job is to guide customers through this rapid model, manage expectations, and translate velocity into customer success.

Technology Flexibility

Best tool for the job, not married to stacks. You'll work with diverse tech stacks and help customers navigate trade-offs between speed, customization, and cost.

Production Excellence

We ship infrastructure as code, observability-first, and security-by-default. You'll embed these practices into customer implementations and support handoffs.

Customer-Centric Pragmatism

We ask hard questions first, say no when it doesn't make sense, and deliver clarity instead of hype. You represent the customer's voice—push back on over-engineering, advocate for scope discipline, and focus on outcomes.

What We Offer

• Remote-first: Work from anywhere in the US; NY Metro area is a “plus”
• Competitive compensation: Market-rate salary equity
• Modern tooling: Latest AI assistants, project management platforms, cloud access
• Learning budget: Conferences, certifications, courses relevant to your growth
• Fast-moving impact: Own customer success directly—see implementations go live weekly, not quarterly
• Diverse customers: Work across industries, geographies, and problem domains
• AI-first culture: Partner with engineering using cutting-edge AI-enhanced delivery methods
• Growth path: Scale from managing individual implementations to building organization-wide delivery practices

What Success Looks Like in Year 1

• Deliver 25-40 implementations on time and on scope
• Achieve 90% customer satisfaction ratings and NPS scores
• Establish and refine implementation playbooks reducing delivery cycle time by 20%
• Identify and close 3–5 expansion opportunities within existing customer base
• Build foundational knowledge base and training programs adopted by team
• Reduce post-implementation support tickets by 30% through proactive customer enablement

Different Day is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.