Warranty Manager

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,800 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Manager – Warranty & Claims (Manufacturing Operations)

Virginia Transformer Corp. | Multiple U.S. Locations (Roanoke, VA; Pocatello, ID; Rincon, GA) | ~30% Travel

Virginia Transformer Corp. is a rapidly growing, multi-billion-dollar manufacturer of power transformers serving utility, data center, industrial, and renewable energy markets. With over 5,600 employees and a 3X growth trajectory, we are expanding our operational leadership team to support increased demand, quality performance, and customer satisfaction.

We are seeking an experienced Manager – Warranty & Claims to lead the end-to-end warranty and claims process across our manufacturing operations.

Position Overview

This role is responsible for owning, managing, and optimizing the warranty and claims lifecycle, ensuring timely resolution, cost recovery, and continuous improvement across all plants. The ideal candidate brings deep manufacturing experience, strong analytical capability, and the ability to drive accountability across cross-functional teams.

Key Responsibilities

• Lead the end-to-end warranty and claims process, from intake through resolution and recovery
• Evaluate and validate customer claims, ensuring alignment with contractual and quality standards
• Drive root cause analysis (RCA) and corrective actions in partnership with Engineering, Quality, and Operations
• Track, manage, and report on claims performance, trends, and financial exposure
• Develop and implement processes to reduce warranty cost and improve product reliability
• Coordinate with internal teams to ensure timely claim resolution and customer communication
• Establish and maintain standardized documentation and reporting systems for claims tracking
• Identify opportunities to recover costs from suppliers or internal process failures
• Support leadership with data-driven insights related to warranty trends and operational improvements
• Lead or support negotiations related to claims resolution, representing the company’s position to achieve favorable business outcomes

Qualifications

• 20 years of manufacturing experience, preferably in heavy industrial or engineered-to-order environments
• Strong background in warranty, claims management, quality, or field service operations
• Experience with root cause analysis methodologies (RCA, 8D, Six Sigma, etc.)
• Proven ability to work cross-functionally across Engineering, Quality, Supply Chain, and Operations
• Strong negotiation skills, with the ability to professionally represent the company’s position and drive favorable outcomes when business conflicts arise
• Ability to confidently present and defend company perspectives, ensuring alignment with strategic and commercial objectives
• Outgoing, professional demeanor with the ability to build credibility quickly across a diverse group of stakeholders
• Proven ability to operate effectively in high-pressure, high-stakes environments, maintaining composure and sound judgment
• Strong analytical, problem-solving, and communication skills
• Ability to operate in a fast-paced, high-growth environment

Location & Travel

• Role can be based at any major Virginia Transformer location
• ~30% travel required across U.S. manufacturing sites and customer locations

Why Virginia Transformer

• Industry leader in power transformer manufacturing supporting critical infrastructure
• Rapid growth with significant investment in people, technology, and capacity
• High-visibility role with direct impact on customer satisfaction, cost control, and operational excellence