Technical Support & Warranty - Field Services

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,800 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Technical Support & Warranty – Field Services

Location: Roanoke, Virginia

Department: Field Services

Role Overview

The Technical Support & Warranty Specialist supports the field service organization by providing technical expertise and managing warranty-related processes for transformer systems. This role works closely with field teams, engineering, and customers to troubleshoot issues, facilitate timely warranty resolution, and ensure high-quality service delivery.

The ideal candidate is detail-oriented, technically strong, and comfortable handling both hands-on problem-solving and administrative aspects of warranty tracking and coordination.

Key Responsibilities

• Provide technical support to field service teams for troubleshooting, diagnostics, and repair of transformer equipment
• Assist in the evaluation and processing of warranty claims, ensuring accuracy and alignment with company policies
• Coordinate with engineering and manufacturing teams to support root cause analysis and corrective actions
• Serve as a point of contact for technical and warranty-related inquiries from internal teams and customers
• Maintain accurate documentation of warranty cases, service reports, and technical findings
• Track warranty claims, identify trends, and support reporting efforts
• Support development of technical documentation, troubleshooting guides, and service bulletins
• Assist with field service activities such as commissioning support or issue escalation as needed
• Ensure timely follow-up and communication on open technical and warranty cases

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field (or equivalent experience)
• 3–7 years of experience in technical support, field service, or warranty coordination
• Basic to intermediate knowledge of power transformers, high-voltage equipment, or industrial systems
• Experience troubleshooting technical issues in field or service environments
• Strong organizational skills and attention to detail

Preferred Skills

• Experience in transformer manufacturing or utility/power industry
• Familiarity with warranty claim processes and documentation
• Strong problem-solving and analytical thinking
• Ability to communicate technical information clearly to both technical and non-technical audiences
• Proficiency in Microsoft Office or service management systems