What are the responsibilities and job description for the Receptionist position at Virginia Tech?
- 536135
- Roanoke, Virginia, United States
- Fralin Biomedical Res. Institute
- Administrative / Clerical
- Research / Scientific
- Full-Time (Salaried)
- Virginia Tech
Job Description
Position responsibilities include:
- Maintains and projects a stellar, welcoming and professional customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times.
- Answers phone lines and greets visitors, ensuring a positive and professional first impression.
- Monitors cameras and elevator traffic to maintain awareness of building activity, working closely with building security for any issues or causes for concern.
- Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations.
- Issues visitation badges to all guests and ensure appropriate access.
- Refers callers and visitors to appropriate individuals, labs and locations.
- Monitors shared classroom space and makes room and parking reservations upon request, maintaining a schedule regarding the use of shared classrooms.
- Maintains a collaborative work environment with other front office personnel to ensure consistent front desk coverage and operations.
- Provides administrative support as assigned which may include tasks in related to HR, finance, communications, etc.
- As needed, support special events and meetings that take place within the lobby or supported meeting rooms.
- Maintain supplies in supply room, placing orders on an as needed basis.
Required Qualifications
- Demonstrated administrative experience in a professional office environment.
- Demonstrates professionalism, discretion and situational awareness.
- Must communicate clearly and concisely.
- Superior customer service attitude and professional demeanor.
- Ability to maintain/handle confidential information with discretion and sound judgement.
- Demonstrated proficiency with office software applications.
- Ability to work in a fast paced, high stress environment with a high degree of efficiency.
- Must be detail oriented and highly organized.
- Ability to multi-task and work independently with minimal supervision.
- Experience in customer service environment.
Preferred Qualifications
- Experience in an academic or medical environment.
- Coursework or degree in business administration or other related field or equivalent applicable experience.
Pay Band
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Restricted
Salary Information
Commensurate with Experience
Hours per week
40
Review Date
4/30/2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Brittany Shelton at sheltb@vtc.vt.edu during regular business hours at least 10 business days prior to the event.