What are the responsibilities and job description for the Receptionist position at Foundation Title and Escrow Series, LLC?
JOB SUMMARY
Our receptionist provides services by implementing administrative systems, procedures, and policies. S/He is also responsible for monitoring administrative projects.
DUTIES & RESPONSIBILITIES
- Responds quickly to a multi-line telephone system; answers and routes calls
- Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner
- Provides entry level administrative support including but not limited to data entry, filing, scanning, copying, and coordinating calendars
- Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties
- Gives pulled file requests to the appropriate personnel as requested
- Processes incoming searches/inquiries via email
- Coordinates meetings and organizes catering
- Maintains reception area(s) and conference room(s); keeps areas tidy
- Coordinates and implements office services (e.g., purchasing of office supplies)
- Communicates operating policies to customers and clients
- Responsible for presenting and obtaining results from customer surveys
- Obtain pictures, testimonials, etc to be used for marketing
- Assists with special events
- Performs other duties as assigned by supervisor
- Adheres to company policies and guidelines
QUALIFICATIONS
EXPERIENCE
- No prior experience required.
EDUCATION
- A high school diploma is required.
CERTIFICATIONS, LICENSES, INSURANCE
- No certifications, licenses, or insurance are required.
SKILLS
- Adaptable: displays the capability to adapt to new, different, or changing requirements
- Attentive to details
- Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws
- Critical thinking: uses logical thought processes to analyze and draw conclusions
- Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
- Dependable and reliable: displays responsible behaviors at work
- Initiative: demonstrates a willingness to work and seeks out new work challenges
- Integrity: treats others with honesty, fairness, and respect
- Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks
- Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
- Professional: maintains a professional demeanor at work
- Reading: understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations
- Respectful: works effectively with those who have diverse backgrounds
- Team player: demonstrates the ability to work effectively with others
- Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
- Telephone skills, including a pleasant phone voice and etiquette
- Verbal communication: maintains open lines of communication with others
- Writing: uses standard English to clearly communicate thoughts, ideas, and information in written for