What are the responsibilities and job description for the Retail Sales Associate position at Virginia Museum of Fine Arts?
- 5107776
- Richmond, Virginia, United States
- Virginia Museum of Fine Arts
- Administrative Services
- Wage (Hourly)
- Closing at: Jul 26 2026 - 23:55 EDT
- Virginia Museum of Fine Arts
Working Title: Retail Sales Associate
Position Type: Part-time (Wage/Hourly)
FLSA Status: Non-Exempt: Eligible for Overtime
Department: Enterprise/Museum Shop
Pay Rate: $14 per hour
About Virginia Museum of Fine Arts:
The Virginia Museum of Fine Arts (VMFA) in Richmond, Virginia, is one of the largest comprehensive art museums in the United States. VMFA, which opened in 1936, is a state agency and privately endowed educational institution. Its purpose is to collect, preserve, exhibit and interpret art, and to encourage the study of the arts.
VMFA is the only art museum in the United States open 365 days a year with free general admission.
About the VMFA Shop:
The VMFA Shop is committed to fostering an inclusive, accommodating and positive environment for all guests and team members. We encourage and enforce respectful communication and interactions. Employees are expected to exhibit a high degree of personal integrity, civility and professionalism at all times.
General Information:
We are currently seeking applications for engaging and knowledgeable individuals to join our Enterprise Department as a Sales Associate
A VMFA Shop Sales Associate’s primary role is to provide the highest level of product knowledge and customer service to guests visiting the museum. Sales Associates report to and partner with management, who will delegate tasks to help accomplish the shop’s goals. Sales Associates should adhere to all VMFA Shop Policies and Procedures and are responsible for maintaining a balanced cash drawer, completing mandatory training, and maintaining a clean, well-presented sales floor. Sales associates will work alongside our staff and volunteers to promote a positive, inclusive and respectful environment.
Minimum Qualifications:
Ability to read, write and comprehend directions and instructions; basic computer skills
Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public
Ability to maintain professional demeanor and appearance
Ability to function efficiently, professionally and graciously in a fast-paced, high-pressure environment providing a high standard of customer service
Ability to work well as part of a team and independently
Ability to stand for long periods of time with scheduled breaks
Willingness to learn about our collections, products and events
Ability to attend trainings and meetings
Ability to communicate with the public in person
Additional Requirements:
Scheduled a minimum of 10 hours per week and has availability for nights, weekends and holidays
Arrive on time for shifts and alert a manager as soon as possible, if unable to do so
Adheres to all VMFA Museum and Shop policies
Provide knowledgeable, respectful, and engaging customer service to all guests
Partner with management to resolve and accommodate customer requests/issues
Knowledgeable on museum collections and exhibitions, programs and shop events
Actively learn about merchandise to better engage with customers
Keep up to date on all training resources and completes mandatory training sessions
Strictly adhere to the VMFA Shop cash handling procedures
Knowledgeable in Counterpoint, processing sales and returns, and opening/closing a register
Become proficient with the museum’s membership program and selling regular and gift memberships
Maintaining a clean, well-stocked and organized sales floor
Attentive on the sales floor to uphold loss prevention policies and procedures and minimize loss
Special Instructions:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date at the top of the posting listed in PageUp.
Please contact the HR office at recruitment@vmfa.museum if you need assistance.
VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.
Contact Information:
Name: Human Resources Services
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: recruitment@vmfa.museum for recruitment related questions.
Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.
Salary : $14