Visitor Experience Specialist

Working Title: Visitor Experience Specialist

Position Type: Part-time (Wage/Hourly)

FLSA Status: Non-Exempt: Eligible for Overtime

Department: Visitor Services

Pay Rate: $14.25 per hour

**This is a non-exempt, hourly position without benefits, eligible to work up to 1,490 hours annually (May 1 – April 30).**

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts (VMFA) in Richmond, Virginia, is one of the largest comprehensive art museums in the United States. VMFA, which opened in 1936, is a state agency and privately endowed educational institution. Its purpose is to collect, preserve, exhibit and interpret art, and to encourage the study of the arts.

VMFA is the only art museum in the United States open 365 days a year with free general admission.

About the Visitor Services Department:

The Visitor Services Department is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. Staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

General Information:

The VMFA is seeking friendly, confident, and reliable individuals who enjoy providing exceptional customer service to join in the Visitor Services department as Visitor Experience Specialists. Visitor Experience Specialists will be primarily working with ticket sales, admissions and customer service during our upcoming special exhibition.

VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

Visitor Experience Specialists provide excellent customer service to support a welcoming, inclusive environment for visitors and staff. Visitor Experience Specialists will work with our visitors in all public areas of the museum, including the Visitor Services desk, the exhibition entrance, and the atrium. This is a front-line position with a priority on communicating with our visitors, selling tickets, and providing exceptional service.

This is a part time, non-exempt position with no benefits, working 24-28 hours per week. Evening, weekend, and holiday availability is required.

Duties include:

• Assisting visitors with questions, directions, or other instructions. Informing visitors of gallery guidelines.

• Taking tickets and providing information for exhibitions.

• Assisting with exhibition queues and crowd control.

• Gathering visitor feedback and responding to inquiries.

• Assisting with museum closing or evacuations.

• Reporting any safety or security incidents.

Minimum Qualifications:

• Prior experience working in a public-facing role in a customer service, hospitality, or retail setting. Experience with cash handling and point-of-sale systems is required.
• Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.
• Must be able to handle a wide range of customer service issues and solve problems independently.
• Ability to work effectively in both fast-paced and slow-paced environments.
• Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to use a radio for communication; to observe visitors in the museum; and to traverse the galleries for the majority of their shift with short breaks, with reasonable accommodations.

Additional Considerations:

• Proficiency in communicating in multiple languages, particularly Spanish.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date at the top of the posting listed in PageUp.

Please contact the HR office at recruitment@vmfa.museum if you need assistance.

VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.

Contact Information:

Name: Human Resources Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: recruitment@vmfa.museum for recruitment related questions.

Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.