Member Service Specialist- Rocky Mount, VA- Franklin County

Franklin County Farm Bureau Branch Office

Status: Non-exempt, Full-Time | Reports to: Agency Manager


Location: Franklin County Branch office in Rocky Mount, Virginia


Pay: $36,000 – $56,000 a year


Schedule: Monday – Friday, 8:30 am – 5:00 pm

Do you love helping people? Are you organized and good with details? Are you looking for a stable, full-time career with great benefits and room to grow? Our Franklin County Farm Bureau office in Rocky Mount is looking for a career-oriented, customer-focused Member Service Specialist to join our team.

From the family farms in the Blue Ridge foothills to the homes and businesses around Smith Mountain Lake, Franklin County runs on trusted relationships. You’ll be the person members call, email and visit when they need help. You’ll also support our sales team and keep the Franklin County Farm Bureau running smoothly behind the scenes. If you like variety, people and getting things done, you’ll fit right in.

This role is for you if you:

• Love serving people. You enjoy fixing problems and making someone’s day easier.


• Are organized. You keep records accurate and paperwork in order.


• Are a team player. You like helping agents, members and community leaders succeed.


• Want to grow. You’re ready to earn your insurance license and build a real career.

• Monday – Friday, 8:30 am – 5:00 pm. Weekends are yours.


• Medical and dental insurance on your first day


• 401(k) with a 6% company match


• 20 days of Paid Time Off every year


• Paid training for both licensing and standard sales training, plus continuing education reimbursement


• Ongoing development and support in every role


• Extra perks, including Legal Shield resources, a flexible spending account and gym membership discounts for field employees

No insurance license? No problem. We’ll pay for your training. You’ll need to earn your Property & Casualty license within three months of starting.

Take care of our members

• Answer customer questions by phone, email and in person


• Process payments, submit claim reports and prepare certificates of insurance and binders


• Prepare correspondence and process Tier 1 changes to insurance policies

Power up our sales team

• Quote home and auto insurance and process new business


• Promote cross-selling and set appointments for agents


• Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products


• Promote our Healthcare operation: know the basic product offerings and collect the information needed for a referral

Keep the county Farm Bureau running

• Support and promote county Farm Bureau activities


• Maintain all county Farm Bureau records, files and permanent documents


• Maintain the county Farm Bureau’s financial accounting system, record all money transactions and make bank deposits


• Keep membership information accurate. This includes running the renewal process, assigning new membership numbers, keeping a paid member listing as required by the Memorandum of Agreement, conducting the annual membership service check and entering data into the membership system. You’ll be responsible for the county’s adherence to the membership policy.


• Help plan county board meetings and other meetings or events when asked, which includes attending board meetings, recording minutes and maintaining minute books


• Keep in close contact with the County President and Directors on membership and service programs

Run the office

• Open and close the office


• Keep office supplies stocked


• Use all computer programs designed for county Farm Bureau and insurance company use


• Operate office equipment such as the telephone, printer and postage machine

And more

• Attend required training sessions and complete in-office training as instructed


• Perform other duties as requested by the manager

• High school diploma


• Property & Casualty license within three months of employment (we pay for your training)


• Keep your license current through continuing education (CE) credits

If you want meaningful work, a great team and benefits that start on day one, apply today!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.