What are the responsibilities and job description for the Junior Customer Service Assistant position at VIR Properties?
Role Overview
We are seeking a reliable and friendly Junior Customer Service Assistant to support our customer-facing operations within a fast-paced marketing environment. This role is perfect for someone who enjoys helping people, communicating clearly, and contributing to a positive customer experience while learning the foundations of customer service and marketing.
Key Responsibilities
We are seeking a reliable and friendly Junior Customer Service Assistant to support our customer-facing operations within a fast-paced marketing environment. This role is perfect for someone who enjoys helping people, communicating clearly, and contributing to a positive customer experience while learning the foundations of customer service and marketing.
Key Responsibilities
- Assist customers with enquiries, product information, and service support
- Provide clear, professional communication across in-person, phone, and digital channels
- Support customer onboarding and brand engagement activities
- Collect feedback and share customer insights with the marketing team
- Help maintain accurate records of interactions and follow-ups
- Collaborate with team members to ensure smooth daily operations
- Represent the brand with professionalism and a customer-first mindset
- No previous experience required – full training provided
- Strong communication and people skills
- Positive attitude and willingness to learn
- Reliable, organised, and able to handle multiple tasks
- Comfortable working in a customer-facing environment
- Ability to work well independently and within a team